Darrell WhatleyUnited States
Susumu was prompt and knowledgeable. He even emailed to correct a statement he made incorrectly about Edo Castle. However, as most Japanese we meet, his personality was very bland and it was a little hard to carry on a conversation with him. Do not feel that language was the issue. He ended the tour early by about an hour to hour and a quarter and then sent us on our way by taxi with our approval. Made us feel like we did not get our full value for the tour. His assistance did make our day go well.
TOUR GUIDE RESPONSE: Darrell-san, Thank you for your comments. We visited all scheduled places and at the last destination, your wife looked very tired and did not come up to the top of Tenshudai (Remains of the main tower). We had to walk 1 mile more to take trains back to your hotel. So, I recommended to take a taxi to your hotel which is located closer from the East garden and to save your time. Thank you for your comments. I will reflect on the tour. Regards, Susumu Y.