George BagdonUnited States
We missed Massimo because of a death in his family and instead was guided by Laura. She has a fabulous personality - talkative and entertaining with high energy. She took us to her home town of Volterra after visiting a small winery where we tasted wines and had lunch. I would highly recommend her and hope thet Massimo continues to takes advantage of such a great representaive of Italy.
TOURSBYLOCALS RESPONSE: In the unusual case where a guide can't personally deliver a tour, the traveler is notified in advance and given the opportunity to cancel or accept the substitute.