Alwyn VisserSouth Africa
The tour was by Diana Z., not Irina. The tour was too similar to the tour we had with Tatiana from your company the previous night. Diana discussed options with us and showed us what we wanted to see, which was great. She is knowledgeable and enthusiastic. It will be better if she talks clearer or louder.
TOUR GUIDE RESPONSE: Mr.Visser, let me say that you confused the date and didn't appear on the settled day :( I found you another guide (as we settled), who was available the next day, as I wasn't, but it was Maria, not Diana Z. and you went to the Hermitage and St.Isaac's Cathedral as far as I know...and it was your choice where to go. You could go anywhere, the tour was fully flexible.
TOURSBYLOCALS RESPONSE: It is ToursByLocals policy that in the case where the guide actually giving the tour cannot be the person shown on our website, the customer is told before booking and agrees to the change.