DiAnn PlunkettUnited States
Once again, the guide we hired, Yani, was not present. She sent Loan who knew more about Halong Bay than Hanoi. Our trip was a beautiful experience, but we think that if a guide is not going to give the tour, she should let you know prior to the tour taking place.
TOURSBYLOCALS RESPONSE: We got in touch with the guide and her support manager and they are working on procedures to avoid situations like the one above to happen again.