With four adults and two children under 10 it was always going to be difficult to get a guide who could connect with everyone in our tour party. Toshi being the true professional ensured everyone in our tour party were able to get as much information as possible about the beautiful Hakone Area. My son was enthralled with the explanation of the trains and my wife and I loved the way Toshi explained the history of Hakone. Toshi was able to shorten our tour so we could meet our train. Toshi is the best!