Yoriko was punctual, extremely helpful and very knowledgeable. The tour was conducted very professionally and her command of English was excellent. I had a sprained ankle and Yoriko ensured that I coud get to the various venues as easily and as pain free as possible. The tour concluded well beyond the designated time, with Yoriko insisting on ensuring we caught the right train back to Kansai Airport. An extremely enjoyable day, though long and tiring. I would not hesitate in recommending Yoriko's service
TOUR GUIDE RESPONSE: Dear Katie, Thank you very much for your wonderful comment. I am happy that you could enjoy the tour, though it might have been a little hard for you. How is your ankle? I hope you will enjoy seeing another world with your husband and Willie,the wombat. I really enjoyed your company. Sincerely yours, Yoriko
TOURSBYLOCALS RESPONSE: Guide and Guide support manager were advised of the situation, they discussed the issue and incidents like the one mentioned above should not happen again. I also contacted the customer back for more information and to try to put an positive end to this experience but had no response from her.