Ben ThomasUnited States
Sergio knew a lot about the city, but we visited the day before Easter and a lot of places were closed. He picked us up at the airport and then started the tour trying to find a place to eat breakfast, I would have been happy to go to our hotel and have him pick us later to start the tour. I would have rather gone to Valpraisio. Santiago was not impressive as a city. I would advise Sergio to communicate more with his clients by email prior to the tour, we would have changed the tour and paid more.
TOURSBYLOCALS RESPONSE: We've spoken to Sergio about better ways to communicate with travelers.