Robert SmithAvon Lake, OH, United States
Phil was nice but not nearly as professional as our other guide in Bangkok through Tours by Local. He was slightly late to pick us up and we did end up with too much drive time which probably could have been better organized. Is it customary to have the guide join us for lunch. Phil dropped us off at a restaurant returning after we had finished (good timing on his part). Is it customary to pay for a guide for that one hour although he was not present. Robert K Smith
TOUR GUIDE RESPONSE: Hi Robert, my sincere apologies on your experience. The tour was 8am and i arrived at 8.02am and i take full responsibility on that. The drive time was long because you declined to alight from the car at the various spots and i'm helpless when it comes to that. :( I'm sorry for not joining for lunch as you did not offer and usually we don't because we do not want additional cost for our clients. Rates are clearly stated before tours and we do not rely on customary. Please accept my apologies once again.