Joe HallHouston, TX, United States
Our 3 day package with Helen was super in spite of the family emergency problems that Helen experienced the night before we arrived. Helen quickly arranged for Alecks and Daniel to take us on a city tour on arrival and then to the Blue Mnts day 2 and then the Hunter Valley day 3.....thanks!! Good job, cheers, Joe
TOUR GUIDE RESPONSE: Dear Joe, Thank you for your feedback and flexibility. I am so glad it all worked out. I am sure I would have been a bit off throughout the tours and I very much appreciate Alecks and Daniel being able to step in so professionally. I feel very fortunate to have such wonderful colleagues. All the best, Helen
TOURSBYLOCALS RESPONSE: In the unusual case where a guide can't personally deliver a tour, the traveler is notified in advance and given the opportunity to cancel or accept the substitute.