I believe that six stars would be appropriate for Massimo. He is an ambassador for Florence tourism. We had the pleasure of spending two days with him and nothing was a problem. He went above and beyond what we expected and would recommend him to anybody considering a private tour in and around Florence. We visited Florence last year as part of a larger group tour and were underwhelmed. Massimo has ignited a passion in us for the region and we will contact him again when we return in the future.
TOUR GUIDE RESPONSE: Thanks Anthony, is always a pleasure to read wonderful reviews like yours. I also learned a lot of your country, hope to meet again you & your family. Take care!