Juan Carlos was excellent. Firstly, prior to the tour we were able to communicate and clarify details by email. He was very responsive. On the day, Juan Carlos was punctual. He was very informative and knew about Santiago, Viña del Mar and Valparaíso in detail. He was very relaxed and easy going. Always happy to answer questions and respond to our needs. His Ford Explorer was large enough for our luggage. We had a really lovely day. Thank you!!