Craig BowenUnited States
Guide was 30 min late picking us up. Other than that, tour was very enjoyable.
TOUR GUIDE RESPONSE: For groups larger than 6, I rent a van. That day, whatever could go wrong at the rental place did. I felt terrible about arriving late and hoped the extras I provided would compensate. They included priority admission to the movie at Pearl Harbor, buying a stool to make it easier for passengers to enter the van, an extra hour of tour time, drive-by of city historic sites and souvenirs at drop-off. I’m pleased to hear Mr. Bowen found the tour 'very enjoyable.'
TOURSBYLOCALS RESPONSE: Donna's guide manager reminded her that one of the most important things on a ToursByLocals experience is that the guide presents him or herself in a timely manner.