Jean RoanUnited States
TOUR GUIDE RESPONSE: Aloha Sherri ( Joan ) I'm wondering how I could have given you a 5 star experience? You didn't leave any notes or comments as to what was not to your liking or how I could improve. This is the first 3 star rating I've ever recieved in all my years of guiding tours so I'm a bit surprised. Thank you for your feedback. Mahalo Marie
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer why this tour experience appears to have fallen below our guides’ normal high standards.