John RaysonKootenay Bay, BC, Canada
Our major concern with Leo was that he showed up 90 min. late and did not let us know. A helpful competitor phoned on our behalf to determine his whereabouts. Tour was fine thereafter. John
TOUR GUIDE RESPONSE: I apologize for my delay. I arrived around 9:00am because I was advised they would bring luggage with them. Normally passengers leave the Port after 9:00am the time I have set as start time of the tour. But also I don't recall the message saying they were going to be ready at 7:00am which is super early to start a tour since everything is closed.. I feel so sorry and I will not make the same mistake again.
TOURSBYLOCALS RESPONSE: Leonardo was reminded of the importance of being on time at the meeting location.