Veronica is an amazing and artful storyteller. We only had one full day in Florence and I asked her to customize a full day tour so we could get to know the highlights of the city center. She did that and much more with fun facts and curiosities I didn't see or read in popular guide books. She booked a wonderful restaurant for lunch at my request and then took us to a fantastic gelato place where we returned to that night. Super friendly, engaging, overall wonderful person!