Carlos BuxoUnited States
TOUR GUIDE RESPONSE: Ciao Carlos, thank you very much for your feedback. I really hope to meet you in the future to provide a better tour. Nobody is perfect and we all might commit mistakes, I apologise. Next time I will guarantee you a 5 Stars rating and more, that's my promise! All the best and greetings from Tuscany, Gianmaria
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer why this tour experience appears to have fallen below our guides’ normal high standards.