I would have given 5 stars but for the fact that upon arrival at our hotel and logging on there was an email from Irina advising that she could not do the tour. However, she advised that she had arranged for her friend Anna to take her place. While my wife and I approached the first day with some apprehension given that she did not appear to be registered with Tours by Locals, that soon evaporated. Anna was very personable and certainly " knew her stuff".
TOURSBYLOCALS RESPONSE: We apologize for the last minute change of plans. Issues can happen at anytime and we are quite glad that Irina was still able to contact you. We are also glad to hear that your tour with Anna was a positive experience. In the unusual case where a guide can't personally deliver a tour, the traveler is notified in advance and given the opportunity to cancel or accept the substitute.