Traveler Review for Private Tour in Christchurch, New Zealand by Tour Guide Dermot H.


Tour: Christchurch day tour...

Carolyn Ewing

United States
Rating

Tour: Christchurch day tour..., Christchurch, New Zealand
Date: Jan 8, 2013

Despite the fact that I sent 3 different emails with names ten people on the tour, Dermot still had the booking listed as 4 people from our initial email. He was able to accommodate 8 people who enjoyed his tour, but we had to go with a guide who ignored our requests for time in Akaroa, dropped us at a shopping mall to eat in a food court,ignored our preferences.To Dermot's credit, he found another guide for us and paid the difference in the fare, but our tour was bad.

TOUR GUIDE RESPONSE: 10 travelers arrived when I was told the tour was for 4, and that day I had an 8 seater van. I did pay another operator to tour with Carolyn and another traveler. I did not realize that the tour had not gone well until now, I did my best to ensure the 8 I had had a great tour.When I got home I checked through the correspondence and found there was no confirmation of names at my end. I believe I did the right thing on the day. I am unhappy that the tour with Robin did not go well. Regards, Dermot H.

TOURSBYLOCALS RESPONSE: Dermot is very shocked to hear and apologizes for the way the tour with Robin went since he did his best to deliver a premium experience to the group he had with him. After going through the communication between guide and customer I couldn't find any message advising Dermot that there were more than 6 people in the group.