Carol GrochocinskiUnited States
Toshiyuki was friendly and knowledgeable. However, there were some gaps in attention to detail. The business card he distributed had the wrong mobile number (it was his wife's). The museum at Ueno which was the last stop on the tour is closed on Tuesday's, and he wasn't aware of that, so the tour had to end early without visiting one of the key attractions.
TOUR GUIDE RESPONSE: Thanks for your comments. The Museum is usually closed on Mondays, but the closed day is extended to the next day when it is holiday, and I have to admit that I missed this change. On the tour I explained this to my guests and they agreed to my proposal for visiting Akihabara instead. It was my impression they enjoyed this very much (even more than they would have had we gone to the museum) because Akihaba town is more and more popular among young visitors.