Donna SzottUnited States
Joyce was NOT our tour guide; a replacement guide conducted the tour. We had no idea that we were each going to have to pay 15 Euros each for food the tour - that was never mentioned in the tour's description. Then one of us had to pay 5 Euros more because we went over our budget??? Our replacement tour guide was very average. It was somewhat of a disappointing tour; I would not recommend this tour. And, I think we should have our 35 Euros refunded since there was no mention of this fee.
TOUR GUIDE RESPONSE: Dear Donna, Thank you for your feedback. I'm sorry I did not communicate on the guide's name... my mistake. Actually on all my tour pages if you read the "restriction" section, it explains that I work with a team of friends/colleagues and that I am not always the guide for the tour booked. Again sorry for not clarifying this in advance. Sarah should not have asked for any cash payment and of course, we will refund the amount paid. Please accept our apologies Thank you for your business. Joyce
TOURSBYLOCALS RESPONSE: We've spoken to Joyce about letting travelers know in advance if she is not available. A refund of 35 EUR has been issued. The pricing of the tour includes 15 EUR for food, so this should not have been charged as an extra fee.