Traveler Review for Private Tour in Helsinki, Etelä-Suomen, Finland by Tour Guide Maria H


Tour: Helsinki Uncovered

Ann Gurnee

United States
Rating

Tour: Helsinki Uncovered, Helsinki, Etelä-Suomen, Finland
Date: Aug 15, 2012

Maria was very friendly and extremely knowledgeable. I would strongly recommend her as a tour guide. She was so personable and could easily answer all of our questions. In an effort to provide constructive feedback, the one area that was of concern was that it seemed that she spoke mostly to just one member of the group. She focused all of her answers to him and talked almost exclusively with him. We were all quite confused by this.

TOUR GUIDE RESPONSE: Dear Ann, Thank you for your evaluation. I'm glad that you enjoyed my tour enough to recommend my services onwards. Your constructive feedback is very valuable. In guide school we are always reminded never to focus our attention on a single member of the group but this sometimes inadvertantly happens for example when one person asks large amounts of questions. Your observation is a useful reminder of a very important point that I will definitely pay extra attention to on my future tours. Kind regards,Maria: