Jennifer PaullUnited Kingdom
Tour not led by Joyce, but by Danielle. Again I believe a freelance. She was an excellent guide, full of all kinds of information and able to answer all our questions. We enjoyed her company as much as we did that of her husband on the following day. Unfortunately Joyce had not informed Danielle that we had changed hotels, so there was a delay in picking us up.
TOUR GUIDE RESPONSE: Dear Jennifer, Thank you for your feedback. I'm sorry about the delay on picking you up the first day. It seems that I actually never read the email about the change, ... no idea why I missed it. Both Daniele and Christian are dedicated professionals and I'm happy you enjoyed their guiding. Thank you for your business and come again, any timme! Joyce
TOURSBYLOCALS RESPONSE: As Joyce was not available that day, the substitution was agreed to in advance by the customer.