Halina was efficient, pleasant and did her job, however we fel she was not able to add anything extra other than showing us the sights. Importantly her car was not clean with dirty tissues in the doors of the back seats. We also found her English a little hard to understand. It was a very hot day and we felt Halina was not coping well in the heat which was unfortunate for her and us.
TOUR GUIDE RESPONSE: Customers decided to make major changes 1/2 hour before beginning of tour so we ended up doing a tour of Old Warsaw. The day was very hot and the couple had difficulties to walk and did not pay too much attention to what I was saying. I don't recall them asking me to clarify/repeat things for them. Due to the hot weather and their lack of interest I shortened my speech. When driving by their hotel during the tour they asked to be dropped off because of the heat. My car is washed the day before my tours.
TOURSBYLOCALS RESPONSE: The issue was discussed with Halina and her manager both were extremely surprised, since she truly believes she did her best to assist the customers and has a very good track record with us and our customers.