William MooreUnited States
Even though we had reserved many months in advance, when we reconfirmed with Ertunga a month before the trip, he responded that he had booked a major trip and had arranged for a substitute. The sub was there when we arrived with a driver (a pleasant surprise). Driver excellent but fast, possibly due to our tight schedule; returned 45 minutes early. Sub taught by Ertunga, so his English and knowledge were good but he needs a little more experience to be excellent. Never felt rushed at sites-saw it all.
TOURSBYLOCALS RESPONSE: In the unusual case where a guide can't personally deliver a tour, the traveler is notified in advance and given the opportunity to cancel or accept the substitute.