Melinda (Mindy) ClarkAlexandria, VA, United States
At my company I have high expectations for my employees and we also use a Likert scale (1-5) for evaluating performance. On that scale, if an employee does the outstanding work they are expected to do, they receive a "3" or "meets expectations". Lilian was delightful, knowledgeable, polite and professional. Everything I expected and I had a lovely experience for which I am grateful and that I have recommended to others. Using my customary scale, this outstanding experience rated a solid "3"