Michael BallardUnited States
We booked our tour specifically to get tickets for the Arizona Memorial at Pearl Harbor. Keep in mind these are FREE tickets but must be picked up the morning of the tour. We had invested nearly $500 for our group of 4 for these tickets and a 6 hour block with the tour guide. We had trouble communicating specific pick up details with our tour guide and had to ultimately call the emergency number the day prior. The morning of our tour, we received a text from the guide telling us he was unable to get tix
TOUR GUIDE RESPONSE: I'm very sorry for the set of circumstances that resulted in your disappointment. While the tour you did get wasn't your original want, I'm grateful that I was able to take you out none-the-less.