William PolhamusUnited States
We give Helen 5 huge glowing stars.She outlined her itinerary for us based upon our prior emails and discussions when we first met. She was prompt in meeting us at the appointed time and place. Besides being unbelievably knowledgeable about Sydney and Australian history and customs, she was a funny and thoughtful person. We have used Tours by Locals many times with great experiences but we cannot recall having a better guide.
TOUR GUIDE RESPONSE: Oh wow, thank you William..!! I've done many tours for ToursByLocals and have never received such a fabulous review :) :) You know what they say, you get what you give and you guys were so interested and willing to experience everything which makes for an easy tour to lead. Thank you again, you have made my day :)
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer why this tour experience appears to have fallen below our guides’ normal high standards.