Susan MacLarenUnited States
Thanaporn was exceptional. She was to pick my mother up from Hotel and take her to airport. She is 82 years old. When she got to the hotel my mother was not there. She had been picked up by the cruise line. Since I am in California, ToursByLocals called me and I called Thanaporn who was wonderful and checked with concierge and found out she had left. Just to be certain, Thanaporn went to the Airport and checked with the airlines and found out she had indeed checked in. Thanaporn went above and beyond.
TOUR GUIDE RESPONSE: Dear Susan, It's great to hear from you and thank you for your kind words. The only thought at that moment was, what would I do if she was my mother. So I need the confirmation from ground staff who checked her in the flight. I'm more than happy to know that everything went well. All the best to you and your mother, Jean