Barbara EisenbergUnited States
On the day of our tour, Marco was unavailable and sent his associate. We had a wonderful time. He was prompt, courteous, and his English was very good. He arranged for us to have a private boat ride out to the famous arch at the last minute, which was the highlight of our day. We had a great tour of the area.
TOUR GUIDE RESPONSE: Hi, I'm glad you have a great time, thank you so much for your preference. Marco.
TOURSBYLOCALS RESPONSE: In the unusual case where a guide can't personally deliver a tour and is aware of it in advance, the traveler is notified immediately and given the opportunity to either cancel the tour or accept the substitute.