We really enjoyed our tour which gave us a great insight into the culture and history of the beautiful Hakone region. The weather was very poor at the start of the day which meant that we wouldn't see Mt Fuji or take the cruise. Shin gave us the option to cancel the tour and offered to take us to the station and change our onward tickets at no cost. We decided to perseverve. Fortunately the weather improved a little and we ended up having a great day with Shin's local knowledge overcoming the conditions.
TOUR GUIDE RESPONSE: Thank you very much for visiting Japan and Hakone. It was really nice to meeting all of you and guide here in my hometown. It was a shame that the weather was bad and Mt.Fuji was too shy to be seen. However, I hope you enjoyed your stay in the Hakone area and unique experience at one of our best Ryokans. I hope to serve you again!