Ronald KolkerTucson, ARIZONA, United States
We never met Junie Vva as he is apparently part of a travel agency. We were met by "Stefan" (part of the same agency) who introduced us to Ngo Xuan Hieu, our actual guide. Hieu turned out to be a wonderful guide who did a good job showing us Hanoi, but had no information about us or about the described itinerary. Although the tour was good, it was not what we expected from "ToursByLocals.com".
TOUR GUIDE RESPONSE: Thank you for taking the time to tell me about your experience.I appreciate your sharing your concerns and enjoy the tour, and hopefully that you will give me the opportunity to better serve you in the near future. Sincerely, Junie
TOURSBYLOCALS RESPONSE: Thanks for your feedback. We're glad you enjoyed the tour with Stefan and we've reminded Junie about the importance of not substituting guides except in the most urgent of circumstances.