We couldn't have asked for a better guide than Maike. When my husband became ill, she went out of her way to help us find better accommodations (with a restaurant so that we didn't have to go out for meals). She walked us to the new hotel and waited until we checked in. My husband was able to participate in the tour because Maike adapted it to his limitations at the time. Not only was she professional, she took a sincerely personal approach and we both greatly enjoyed our time with her. Lucky us!