David CohenPlattsburgh, NY, United States
Ermanno was friendly enough, but did not seem to have enough depth of knowledge. We also disappointed that with several of the sites closed for the holiday, that we could not use the extra time to see things that were on the agenda. We did not get to see The Basillca San Marco, or the Church of San Giovanni i Paolo on the inside, and really had a rather cursory walk through the Ghetto. Of all the tours we have had this trip from Tours by Locals, this was the weakest performance we have experienced.
TOUR GUIDE RESPONSE: I'm sorry, But I m disappointed by you,I'm not to have enough depth of knowledge?? Look other feedback please..It was not my fault if you came to Venice ( Italy) May 1st ,it's a Big holiday all over.You did not get to see The Basillca San Marco, or the Church of San Giovanni i Paolo on the inside,Because it's not including at the tour itinerary.I'm disagree with you at all, maybe was your not best day to come in Venice.
TOURSBYLOCALS RESPONSE: ToursByLocals are committed to quality customer experiences and take all feedback seriously. We appreciate any learning opportunity to improve the quality of tour experiences and we have taken necessary action to address the issues raised in this review.