Roberto was EXCEPTIONAL!!! When we arrived at our port to check into our cruise, we were told due to bad weather we will no longer port at Livorno, instead they decided to port at La Spezia. Roberto, instead on cancelling on us (because we no longer docked at Livorno) he drove an extra 2 hours to meet us at the new port, from there his knowledge of all the sites we visited were impressive. His English was perfect and his timing was impeccable. I will book with Roberto again!!