Catherine GuthrieUnited States
Marta was a very knowledgeable guide with a great personality. However, she seemed a bit distracted during out tour and spent a lot of time on her phone. She set us up with her husband to take us to several locations. He was very engaging and charming. Krakow is a city full of rich history which we felt she could have imparted more of to us on our walking tour.
TOUR GUIDE RESPONSE: Dear Catherine !Thank you for your valuable feedback - I will work on this and ensure that I am more engaged with my customers in future so I can better share my knowledge of Krakow. I should have explained that procuring tickets for the Auschwitz Museum tour requires quite a lot of last-minute arrangements due to it's popularity. I'm sorry that I did not communicate this more clearly during the tour. It was nice to meet you. Best regards, Marta
TOURSBYLOCALS RESPONSE: ToursByLocals are committed to quality customer experiences and take all feedback seriously. We appreciate any learning opportunity to improve the quality of tour experiences and we have taken necessary action to address the issues raised in this review.