John HarrisUnited States
Simone was a replacement for the guide we originally requested. She and driver were late picking us up. She went to ship pier instead of hotel. We got stuck on Christ Redeemer hill for hour or more due to traffic and lack of phone service to driver. Driver was texting while driving. Simone wasn't as informative as other tour guides we have encountered.
TOUR GUIDE RESPONSE: The trafic was terrible on that day, sorry, there was nothing I could do, you are going to have a refound for that. Kind Regards
TOURSBYLOCALS RESPONSE: ToursByLocals are committed to quality customer experiences and constant improvement, and so we appreciate all feedback. We have taken this feedback on board and will work with Simone to improve the tour experiences going forward. It should be noted that in the unusual case where a guide can't personally deliver a tour, the traveler is notified in advance and given the opportunity to cancel or accept the substitute.