Earl GodwinUnited States
Julia did not have a sign with our name, nor one with her name. Consequently we wasted almost one hour waiting for out time together to begin. After waiting for 30 minutes, I phoned her and asked her if she was still coming to guide us. She said she "was close by" so we continued to look for her arrival. After another 20 minutes I phoned again (I have not yet seen the phone charges) and she said she was @ the "gate" --same place as we were. A sign w/ our name or her name would have been helpful!
TOUR GUIDE RESPONSE: Dear Earl, it was a pleasure for me to spend time with you and your wife. You are welcome to visit Sochi for the coming Olympics. I will be happy to accompany you and help you with accommodation. In Sochi you've visited Stalin's dacha, Yew-box tree grove, Tree of Friendship, 2 churches, Reviera Park. Are you sure that Sochi guide was late? (I came to the port in advance and waited 1 hour 20 minutes as I do each time). Thank you, your Julia
TOURSBYLOCALS RESPONSE: Thanks for your feedback. We've spoken to Julia about this and asked her to ensure that a name board be used. We have issued the Godwin's a partial credit for the lost time and cell charges.