We actually had a replacement for Fernando but I can't remember her name. It was pouring rain when we went on our tour so instead of walking around to see the sights of Venice we did more of a tour of the St. Mark's Basilica and the Doge. For the price we paid, we don't feel we saw enough but this was mostly caused by the weather...not the fault of the guide.
TOURSBYLOCALS RESPONSE: Fernando works with a small set of colleagues. The traveler was informed and agreed that Nicoletta would be their guide as Fernando was not available.