Traveler Review for Private Tour in Bandar Seri Begawan, Brunei by Tour Guide Esjay


Tour: Brunei City Tour in 4hours (max,...

Jan Barham

Australia
Rating

Tour: Brunei City Tour in 4hours (max,..., Bandar Seri Begawan, Brunei
Date: Nov 8, 2011

Due to Esjay being unwell, she arranged for someone else to do the tour for her (couldn't catch his name). He was very obliging. The only downside was that the vehicle A/C didn't work, so windows misted up in the downpour we experienced. We had been told to have $US30 for tours, but the driver of the boat charged more than that. We gave our guide some extra, which he said was enough, but we were concerned that he might have been out of pocket over it. Overall the tour was interesting, and enjoyable.

TOUR GUIDE RESPONSE: Hi Jan I was surprised to see what you have encountered. I guess there are some misunderstanding.  The replacement guide was supposed to collect Usd 30 from you, which is correct. From what I understand from the guide is that he collected extra from you for the mangrove and proboscis monkey tour.  If you can check the tour you booked again, it only includes water village, but not the proboscis monkey tour. Let me know if I am wrong.

TOURSBYLOCALS RESPONSE: We're glad that Esjay was able to find a substitute. According to ToursByLocals policy, substitution is only allowed in exceptional circumstances.