Johan was courteous, friendly, knowledgeable and clearly passionate about his subject. We are Canadian and he set the tour accordingly. We are very much indebted to him for making the tour so successful. When we come back we will be requesting him. We were thrilled that he had visited Canada. We also were very pleased that he treated our daughter like an adult and catered to her need to understand and why. That one day has become a key highlight of this vacation -- --and we also now like Belgium!
TOUR GUIDE RESPONSE: Thank you for this great feedback. Johan is indeed a great asset to our team. Thank you for your business. It was our pleasure having you as a guest!
TOURSBYLOCALS RESPONSE: Johan is Joyce's colleague and the substitution was agreed to in advance. He specializes in battlefield tours such as Vimy Ridge and is better qualified to undertake such tours.