Sunny handled our tour so efficiently. Just corresponded thru emails & we're able to complete all details. She coordinated all train tickets & made sure all guides came to pick us on time. We specially enjoyed our Hangzhou West Lake trip. It was just for a few hrs, the guide she assigned, Vincent Zhen entertained us with history &legends. He can even play the flute. Everyone spoke English fluently. I would definitely recommend Tours by Locals to others. A good guide equals an enjoyable & a memorable trip.