We were a big group of 31 and what a day we had with Eliza. She is a wonderful person and handled our Group extremely well. She got along well with those aged 2 to 60, friendly with all. We really gave her a tough time as we had a long wish list to do in 9 hours. The group was slow but Eliza made sure we did everything, covering both Florence and Pisa. We met her smilling and energetic at 9.00, she was simply tireless in the heat (38C) and had the same energy and smile when she left us at 18:00.