Louis ShoreUnited States
Having not been familiar with the area, we had trouble finding Elena at the meeting place she chose. I think she should have told us to stay where we were, and come to us. This cost us valuable time seeing Florence.
TOUR GUIDE RESPONSE: Dear Louis, I am very sorry for the difficulties you had in finding the meeting place agreed with your travel agent. When you called, you did not know where you were, I understood you were in Piazza Duomo which is one of the biggest and most crowded place in Florence, so I thought it was better for you to reach me in a less crowded place otherwise we would have never met without having a specific spot of reference. I am sorry this caused delay in our tour which anyhow went very well after all.