Johan Wilhelm (Hans) v.Netherlands
Jay was on time and kept to the agreed schedule. Although booked as an individual tour I had to join other (English) groups to visit a number of sites without his company. This was not mentioned. I liked talking with Jay, but at the sites he did not provide added detail and history to let the place come to life. It could have been a great experience. He only had to take care of me. Not his best effort this time.
TOUR GUIDE RESPONSE: Hello Hans, I'm sorry to hear that you didn't enjoy the tour with us. For Secret garden and Jongmyo royal shrine tour, there are no other choice to join guided tour on site.(Secret garden tour was not included on the schedule, but you agreed to join guided tour) I sometimes travel alone like you, so I should have concern more about it. Thank you so much for your review and I will continue to improve in order to serve you better. Sincerely,