Elizabeth V.United States
Due to a scheduling change on our part, Francesca was not our guide. Francesca very graciously arranged a tour with one of her colleagues - Simona - who was absolutely wonderful. Both Francesca and Simona were very attentive to our needs (Francesca before our tour and Simona during our tour). Simona was very knowledgable about the area and took us to places that would not be on a typical cruise ship excursion. We highly recommend both Simona and Francesca!
TOUR GUIDE RESPONSE: Dear Elisabeth, I am so sorry I could not be your guide in Portofino, but we all did a good job and I am really happy you enjoyed the time with Simona an our land!!
TOURSBYLOCALS RESPONSE: In the unusual case where a guide can't personally deliver a tour, the traveler is notified in advance and given the opportunity to cancel or accept the substitute.