Eric ChavezUnited States
Well, Cem could not make it due to an exam at school. He sent a "certified" substitute guide, Murat. He was perfect! Great sense of humor and great knowledge. We were in Europe for over three weeks with many guides and tours, he was our favorite one! He kept the pace for our group of 7. He had patience for questions and lots of laughs along the way. We enjoyed Istanbul because of Murat!
TOURSBYLOCALS RESPONSE: In the unusual case where a guide can't personally deliver a tour, the traveler is notified in advance and given the opportunity to cancel or accept the substitute.