I am disappointed as our tour guide was not Leonardo as we agreed , His name was Tony.He did an so so tour as he forgot to mention how strenuous our walking tour was ( we are all seniors and some had weak legs, not able to walk 396 steps from the top of the hill.)
TOUR GUIDE RESPONSE: Hi Mr. Toy My apologies for not getting back to you sooner. On March 17th I was not able to meet you because my blood pressure went up to 175 the High and 130 the lower the night before, too much stress I believe, for that reason I sent one of my colleagues to deliver your tour. My apologies again. Leo
TOURSBYLOCALS RESPONSE: The guide was reminded that in the unusual case where he can't personally deliver a tour, the traveler must be notified in advance and given the opportunity to cancel or accept the substitute.