Marvin SchwartzbardUnited States
His English was very poor. We specifically asked for a local restaurant preferably sea food as we have been there before. Absolutely no tourist bus restaurants. He took us to exactly what we didn't want . He had no alternative . It was a huge venue with price fixed . Didn't even use chopsticks and served bread and butter. It was so far from Vietnamese as possible . Very disappointed ! Would not recommend him
TOUR GUIDE RESPONSE: Dear Marvin Schwartzbard , thanks for sharing your feedback. I am sorry your experience didn’t match your expectations, l will strive to do better. Best regards,
Huan was a very kind guide. He took us all over Da Nang and Hoi An. It was somewhat difficult to understand his English.
TOUR GUIDE RESPONSE: Dear Jorge Rendon, Thank you so much for taking your valuable time to write me feedback, I am trying my very best to improve my language skills every day. with all my best regards
Elyse LemeryUnited States
Hi this is a review for Xuan who guided us in Hue. He gets a 5 star rating and deserves a ten!!! Best tour we ever had, he was soo nice and accommodating to our older mom also!! Best tour guide and tour ever!!
TOUR GUIDE RESPONSE: Dear Elyse Lemery , “Wow, thanks so much for taking the time to share your kind comments. That’ll put a smile on my face for the rest of the day! It was a pleasure to have you & your family Best wishes for you all Best regards, Xuan Hoa / Mr
Chad WiersmaUnited States
Fantastic guide!! Knows the history and the city very well! I highly recommend Xuan!
TOUR GUIDE RESPONSE: thank you for your recommendations and for this amazing review
Jane TesoroUnited States
This is a long walking tour but Hoa made it enjoyable for us with a leisure pace and the flexibility of the itinerary. We enjoyed the citadel very much. Hoa also took us to one of the oldest bridge in the area where we were entertained by a local merchant singing classic Hue songs. The highlight of the day has to be our luncheon. The owner was incredibly sweet and the food was amazingly fresh. It's easily the best meal we had in VN. We highly recommend this tour.
Ted DickeyUnited States
TOUR GUIDE RESPONSE: Dear Ted Dickey , wow! Thank you so much for this great 5-star review. I am here for you anytime Best regards,
Bonnie GerowCayman Islands
LOVED this tour! Xuan was a terrific guide with excellent English and showed us places which we could not otherwise have seen on a bus trip (and did a great job of avoiding the crowds). He answered all our questions and was knowledgeable about Hue and the sites. The Perfume River trip was a highlight for me and my husband was interested in the Vietnam conflict; Xuan knew where battles had happened (including a bunker that had once been a radio station). Lunch was great and the Imperial Palace was a wonder
TOUR GUIDE RESPONSE: Dear Bonnie Gerow, Thank you so much for rating me on the system, this is my motivation to keep trying Best wishes for you and your family Best regards,
Lisa TuUnited States
We had so much fun with Xuan Hoa in Hue! Not only is he knowledgeable but he's also got a great sense of humor and personality. We learned so much throughout the day with him and covered all the key sites in the city. We also love the restaurant that he chose for us for lunch - it was tucked away in a quiet area away from the tourists and was absolutely delicious. He also gave us great recommendations for dining and other places to see (i.e. the night market). Would highly recommend him!
TOUR GUIDE RESPONSE: Hi Lisa Tu, Thank you so much for rating me on the system, Best wishes to you and family Best regards,
Judy TuchmanUnited States
Xuan Hoa Nguyen was an excellent guide. We had an extraordinary day with him touring Hoi An the Marble mountains and the museum of Champa art in Danang. He checked in advance which port our ship would arrive in. He e mailed us and arrived early to pick us up. He tailored the tour to our needs and wishes and was very informative. He found us a tailor who made us clothing in four hours and we had a lovely lunch at a riverside restaurant. We saw the historical sights and had Vietnamese coffee at a local cafe
TOUR GUIDE RESPONSE: Dear Judy Thank you for rating me on toursbylocals system, your excelent review supports to me alot in improving the services. hopefully to welcome you to Vietnam again, Best regards, Xuan Hoa / Mr
Bo Mats Mikael SvenningGordon, ACT, Australia
Thanks to our guide we managed to see everything we wanted in the short time we had. Well done.
TOUR GUIDE RESPONSE: Dear Mick & Sue, Thank you so much for rating me on the system, Enjoy your rest time in Vietnam and hope to see you again, Take care !!! Best regards, Xuan Hoa / Mr
Great chance to escape the busy Hanoi for a while :-)
Great knowledgeable and nice tour guide. Well worth the money, M
TOUR GUIDE RESPONSE: Dear Muriel, Thank you so much for rating me on toursbylocals system, I am very happy to accompany wiith you today, wish you have nice time in Dalat & Ho chi minh city. All the best !!!
Jay KohornUnited States
Hoa was the perfect guide. And the driver was excellent as well. We went to all the locations promised in Hue plus stopped for extra pictures and to try some local food and to see a local marketplace. We were impressed by Hoa's knowledge of the area. We were also impressed with the driving, which was almost like an amusement park thrill ride because of the traffic and the customs as to negotiating right of way. We had a wonderful and educational and delicious time.
Richard FeldmannUnited States
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer if there was anything our guide, or ToursByLocals, could have done differently to have made this tour a 5-Star experience.
Randy SkeenUnited States
A great guide whose knows the sights and caters to older travelers. He was fun to be with and we enjoyed our time with him.
Very well organized custom tour: guide arranged driver pick me up from Hotel in Da Nang and we drove 2h to Hué for a 4 hour highlights tour. Pleasant and informative. I asked to be driven back on a slower but more scenic route, which was arranged. Highly recommended!
Susan JordanUnited States
Excellent tour guide and driver. Xuan took us to a beautiful marble factory, a delicious lunch in the local market and a very fun "basket" boat ride. Everyone in our group had a fantastic time. Highly recommend!
TOUR GUIDE RESPONSE: Dear Mrs Susan and group Thank you for rating me on toursbylocals system. This is the motivation for me to continue trying my best to serve the next customers. Wish you and all members all best !!! Best regards, Xuan Hoa / Mr
Paul AshurstUnited Kingdom
We had a great day with Hoa, he's informative and funny, had great English, and everything ran very smoothly.
TOUR GUIDE RESPONSE: Dear Mr Paul, Thank you so much for rating me on toursbylocals, i enjoyed my time with you and your parent, very lovey family, best wishes for you and your family Best regards, Xuan Hoa/Mr
Bangean AbdullahUnited States
David TysonBolton, LANCASHIRE, United Kingdom
Very informative tour and excellent restaurant for lunch. Lovely clean vehicle for transport. English is good but not in my view fluent as described. Would definitely recommend.
TOUR GUIDE RESPONSE: Dear David Tyson, Very thankful for rating on toursbylocals, wish you have nice cruise trip Best wishes for you& your family !!! Best regards, Xuan Hoa / Mr
This was our 1st time Hue and because of Hoa's tour, we will be coming back. We have a great day with Hoa and his driver. Had such a amazing time visiting the Citadel, Thien Mu Pagoda, Dragon boat along the Perfume River, then a lunch at Y Thao Restaurant and finally a visit to Minh Mang and Khai Dinh tombs. A day full of great information, food, history and culture.
TOUR GUIDE RESPONSE: Dear David, Thank you for rating me on the system, it is great time to read your experience sharing about city tour in Hue. Best wish for you and your family, Best Regards, Xuan Hoa /Mr
Peter BatesUnited Kingdom
Excellent guide. Very knowledgeable about Hue and the various locations we visited. Great personality too!
William CohnToluca Lake, CA, United States
Excellent guide. had a minor accident in a restaurant and he was great help solving problem
He was very patient with us, he was very helpful in getting the most complete visit possible, he went out of his way to accommodate & help us. English a little difficult sometimes but he was understood & he gave many details as to what we were seeing & the history. Overall an excellent place to visit & a good guide to do it with.
TOUR GUIDE RESPONSE: Dear Elias Mizrachi Very thankful for your feedback and rating me on toursbylocals, Best wishes for you and please send my best wishes to party as well, Best regards, Xuan Hoa
TOUR GUIDE RESPONSE: Dear Jean, Very thankful for rating me on toursbylocals, All best for you, Best regards, Xuan Hoa
Gerard AllerstonUnited Kingdom
Xuan, Despite,some problems caused by our cruise ship,being unable to dock,Xuan kept faith with us ,and stayed behind to provide two memorable tours that we enjoyed,so much. Thanks, Gerry and party
TOUR GUIDE RESPONSE: Dear Gerry and party Thank you for choosing me as your tour guide during your shore trip in Hue & Hoi An. Although the weather did not favor us, i did had memorable trip with all of you. On this occasion, Wish you a Merry Christmas and Happy New Year. May this occassion bring abundant joy, happiness and success in your life. !!! Best regards, Xuan Hoa
Jane LomasUnited Kingdom
TOUR GUIDE RESPONSE: Dear Jane very thankful for your review. Best wishes for you and your family. Best regards. Xuan Hoa
William (Bill) DuncanCanada
Xuan Hoa is a friendly, personable and resourceful guide who did a great job of facilitating a memorable holiday for us in central Vietnam.
TOUR GUIDE RESPONSE: Dear Mr Bill & Mrs Randee, Very thankful for your feedback, wish you have nice stay in Da Nang and look forward to coming back. Take care & enjoy your holiday!!! Best regards, Xuan Hoa
Constance GirodaySurrey, BC, Canada
Xuan Hoa was wonderful and the driver he chose was very safe and kind. I had a very short stay of my ship and I can say we made the most of every second. Xuan encouraged me very gently to do things such as some cave climbing I would have not had the courage to try on my own. Thank you Xuan Hoa for such a remarkable day in Da Nang and Hoi An, I will never forget it. I hope to be back very soon to enjoy even more adventures with Xuan. I could not have been in better hands. Xuan Hoa is very punctual as well.
TOUR GUIDE RESPONSE: Dear Ms Constance Thank you for rating me on tours by local. wish you have nice trip at other regions in Asia and on the way back home, with my love!!!, Xuan Hoa