TOUR GUIDE RESPONSE: Dear Prabha, Thanks for your review - it was a pleasure to meet you both. I‘ll try and send you some photos on whatsapp. All the very best to you both, Henry.
Henry was a great guide...friendly and fun to be around. We really enjoyed our bike tour to Ladenburg; it was beautiful, peaceful, and relaxing. I would recommend this tour with Henry to my friends and family. My only critique is that I found the tour to be a bit pricey...there was only myself and my husband, so price options based on number of people would have been appreciated. For a family or group of people of greater than 4, I feel like this was fairly priced fairly.
TOUR GUIDE RESPONSE: Dear Shelley, Thankyou for taking the time to write a review - I appreciate it. I am glad you enjoyed the bike tour and it was fun to meet you both. Re; the price, I understand your comments and will make changes. However you should also be aware that I have many expenses that the client does not perhaps always see. I wish you both all the very best for your exciting future ahead.
Martha HidalgoUnited States
We spent a lovely day in the Black Forest. Henry was very accommodating to customize our tour. Not an easy task considering a group of four women. :-) Henry is very knowledgeable about the area, it's history and customs. We had a great time! Even the fog made for a beautiful and mystical scene on the road and at the lake. Triberg was charming and the waterfall was beautiful. We enjoyed shopping and looking at the beautifully crafted cuckoo clocks.
TOUR GUIDE RESPONSE: Thankyou Martha. I really enjoyed meeting you all - a very harmonious, warm & generous group of 4 women you were. I‘m glad you got to see some of the outstanding natural beauty in this special part of the world. Wishing you all the very best. Warmly yours, Henry.
Dianne ShanleyUnited States
I have sent a detailed complaint to ToursByLocals but suffice it to say that our guide was unprepared. He made many mistakes in timing and locations.
TOUR GUIDE RESPONSE: Having given 125 tours with Toursbylocals I can assure you that I always strive to give my utmost on all my tours. And, I believe that, my other reviews are a testimony to that. Of course I am disappointed and sorry to hear that your experience on our tour together did not match your expectations. Personally I feel I went to great lengths to make your tour a success. I am not aware of any 'mistakes in timing & locations' on your tour. You are my first customer to give me a 1 star rating.
Robert CohenourUnited States
Henry is British so communication for English speakers is superb. He is very knowledgable, friendly and thorough. His tour is an ideal one for the city of Heidelberg--We went to the Bridge and heard its history, the University and old town where we enjoyed the "best" ice cream in town, to the Castle where did some excellent wine tasting. Our group of four included my 14 year old grandson. We all highly recommend Henry.
TOUR GUIDE RESPONSE: Thank you Robert. It was a pleasure to meet you all and ensure that you all had a great time in beautiful Heidelberg. Warmly yours, Henry.
Catherine H.United States
Henry did a great job leading us on a tour of the Black Forest! He happened to know about an area with the most beautiful trees, waterfalls, streams, and gorgeous flowers we've ever seen! He also took us to a lake where we could see a panoramic view of the beautiful Black Forest and where we had a delicious German lunch with black forest cake. We even went to a winery! Henry did a wonderful job! My entire family had a fantastic time!
TOUR GUIDE RESPONSE: Dear Catherine, Thanks for your feedback. I too enjoyed our wonderful day out in the Black Forest. Everything was perfect - the scenery, the lovely hike, the wine tasting, the authentic villages & the weather. It was a pleasure to meet all your nice family and I hope we meet again. Yours, Henry.
The perfect tour to cover as much -and more- of the black forest northern region. Our Guide (Mr. Henry C.) was very punctual, presentable, knowledgeable, and at the same time flexible to accommodate all our wishes in this one day tour. with a sense of humor! Thank you Henry! Highly recommended!
James RappeUnited States
We had a wonderful day. Very knowledgeable, very courteous. Our tour day was very well planned out by Henry. If we have a future opportunity, we would request Henry again.
Tim CamachoUnited States
Top notch! Picked up from the boat's dock in Mannheim toured through out the day and dropped us back at the dock/boat in Speyer. Henry was informative and accommodating to what we wanted to see and do. Also Henry had great suggestions for local meals.
TOUR GUIDE RESPONSE: Hi Tim, It was a lot of fun with you all. Thanks for being such pleasant and easy - going company. I was happy to help you get the most out of being in Germany. Warm regards to you all, Henry.
Tim CamachoUnited States
Thanks for an informative and flexible tour of Cologne. Members of our group each had very specific requests and Henry was able to satisfy each.
Megan GaulUnited States
We booked a wine tour with Henry for two. Due to his schedule, he wasn't able to accom our private tour and asked us to join two others. That would have been fine but we were still charged the higher cost of a private tour. Re the tour itself, Henry basically served as the driver and deferred to each winery to provide any information. It was also uncomfortable that he partook in each tasting. We felt like we'd just paid for Henry to go wine tasting for the day...not to mention that he was our driver.
TOUR GUIDE RESPONSE: Dear Megan, Thankyou for your feedback and I am sorry to hear that the tour did not meet your expectations. It is personally disappointing to me when my guests are not happy with my tours. I cannot guarantee every customer 100% happiness but I do strive to do everything I can to make my tours a success. I will take on board all your comments and use them to make all my tours even better in the future. Once again I apologize to you & appreciate your custom & helpful feedback.
Vincent S.United States
Henry is a great guide. Very knowledgeable about the Heidelberg area. Very patient and accommodating!
TOUR GUIDE RESPONSE: Thank you Vincent. It was a pleasure to meet you and your wife and give you a quick taste of the beauty of Heidelberg. I trust you enjoyed the rest of your Viking Cruise. Best regards to you both, Henry.
Laura RubinUnited States
Henry met us at our hotel and walked our through Heidelberg pointing out all of the history that we would have simply walked past. We took the funicular up to the castle and walked on the bridge. We enjoyed our time with him, he was knowledgeable and personable, and our teenage kids enjoyed him. We would recommend Henry.
TOUR GUIDE RESPONSE: Dear Laura, Thankyou for the review. It was a pleasure to meet you and your family. I hope the kids got a good impression of Heidelberg. They were certainly well- behaved and a credit to you and your husband. I trust you enjoyed the rest of your holidays. Warmly yours, Henry.
Lynn GabrielUnited States
Mary HudgensUnited States
Henry was receptive to meeting all our needs. When the day arrived two in our group of four were not feeling well but he was willing get us to a pharmacy, modify the plans he'd made in order to still show us many beautiful and meaningful sights in lovely Heidelberg and as a bonus, we visited several places in Speyer. He was on time and friendly. Most of all he very agreeable! We had a delightful time with him. The entire time was profitable as well as fun. Thanks to you, Henry!
TOUR GUIDE RESPONSE: Thankyou Mary.
William StarkieUnited States
Henry is great! I had a custom tour idea for my parents and he was able to work with me to make it happen. Plus, when their flight was delayed he was able to shift the plan. My parents enjoyed all of it and would recommend him to anyone.
TOUR GUIDE RESPONSE: Thankyou William. It was a pleasure to spend some time with your parents - warm, generous & intelligent people. Yours, Henry.
Yu HanUnited States
Last week, I visited Germany for the first time for business. My friends recommended Heidelberg. I'm glad I listens and found Henry to show it to me. Heidelberg is a local gem, from the HeidelBerg University, to main street, Hauptstrasse, to castle at the top, you really need great local tour guide to bring it to live. Henry tailored the tour to my interests, spending more time in areas where I could feel the German culture. Han
TOUR GUIDE RESPONSE: Thankyou Han. Was good fun to spend some time with you. I hope we meet again here ........ Yours, Henry.
Doreen NanniUnited States
TOUR GUIDE RESPONSE: Hello Doreen, Thankyou. It was a lovely day we had together and very special to be in the Black Forest above the clouds. Warm regards to you and your family. I will send you some photos in another message. Henry.
Randi DeWeeseUnited States
Henry provided a great day of fun for us in the Heidelberg area. He even picked us up at the airport the day before our tour! He 'tweaked' the standard Speyer tour for us to accommodate the Escape Room visit we requested, and showed us around the small town and the Tech Museum. He was quite knowledgeable of the area and very friendly. We highly recommend a tour with Henry!
TOUR GUIDE RESPONSE: Dear Randi, Thank you for your kind words. It was very nice to meet you and your family - a lovely group of people. I wish you all a Very Happy New Year and a 2017 full of adventure and good times. All the best, Henry.
Nancy BakerUnited States
Gave us the tour we requested. Tour off the usual tour route, small quality wineries. Chose a good village to explore. Safe driver, friendly ....a most enjoyable afternoon
TOUR GUIDE RESPONSE: Thankyou Nancy, it was very nice to spend some time with you all. Yours, Henry.
TOUR GUIDE RESPONSE: Thankyou Rexall. It was a great day out with you all. Please contact me if you are ever in Germany again. There are many more German wine regions to discover ..... Yours, Henry.
Jeryl FinkeUnited States
Henry did an excellent job in meeting our special mobility needs and did an excellent job of leading us through the castle.
TOUR GUIDE RESPONSE: My pleasure - was very nice to meet you both.
Thomas H L.Stavanger, Norway
Amazing tour. Didn't know we'd love Heidelberg as much as we did. Henry was a great tour guide. Such a wealth of information. Great attitude. Relaxed pace. Took time to show us around extra sites. Cannot say enough good things.
TOUR GUIDE RESPONSE: Thankyou Thomas. A very Happy Christmas 2016 to you and your family. Warmly yours, Henry.
Elaine WolfsonUnited States
My husband & I have hired TBL and other private guides many times. Henry is as good as they come! He is very knowledgeable about Heidelberg and uses photographs very effectively to enhance the experience. He tailored the tour to meet our interests and preferences. He is a great conversationalist - a very pleasant person with whom to spend a few hours!
TOUR GUIDE RESPONSE: Thankyou very much Elaine. It was a pleasure to meet you both. Yours, Henry.
Mathew R.United States
The program was exactly that for which I had hoped. The guide met my expectations.
Michael KimbleUnited States
I enjoyed my day with Henry. He tailored the trip to what I wanted to see and was a pleasant travel companion. He gives tours to many places in the region which gives him broad general knowledge of the whole area.
TOUR GUIDE RESPONSE: Thankyou Michael - it was a pleasure to meet you and spend the day together.
Stephen TaylorUnited States
Henry was truly outstanding. He had a thorough knowledge of the area of Alsace and took us to some great wineries. It was a good break from the river boat tours. I would not hesitate to book Henry for any type of tour. He was a joy to be with.
TOUR GUIDE RESPONSE: Thankyou Stephen - it was a great day out. All the best, Henry.
Ronald HudakUnited States
An excellent tour. The guide was well organized, energetic, articulate and knowledgeable.
TOUR GUIDE RESPONSE: Thankyou. Glad you enjoyed it.
Elizabeth MartensUnited States
I recently enjoyed a perfect day of wine tasting and Heidleberg Castle exploration with my guide Henry. The day started exactly on time as arranged. He shared some history about the area before we even got to the castle. His knowledge was engaging and vast. What a pleasure to hear all he knew about the people and the history. Wine tasting was fun and delightful! I never felt rushed and he was always happy to stop for pictures. Well done and I would definitely book again with both Henry and ToursByLocals!
TOUR GUIDE RESPONSE: Hello Elizabeth, Yes, it was a real pleasure to spend the day with you too. You were very good company and i hope we meet again one day..... All the very best to you, Warmly yours, Henry.
Hector Cruz-RosaUnited States
Henry was punctual, right to the point and provided us all of the information we needed during our tour with many useful insights and recommendations. I unreservedly recommend Henry to others looking for a unique experience of Heidelberg as well as other additional tours that he may be able to provide. Would be glad to hire his services again in the future. Great job Henry! Hector & Ilia.
Alta SharpUnited States
We very much enjoyed our tour with Henry in Heidelberg. He is very knowledgeable and really does a nice job of showing you the sights as well as finding a great place to sip a little German wine if you are interested. We will definitely be back.
Lyman TschanzDelafield, WI, United States
We spent a full day with Henry, driving from Heidelberg to Rudescheim and stopping on the way. We visited two nice wineries and did some tastings of some very good white wines in Johnanisburg. We had a nice lunch in Rudescheim, and also had a wonderful boat ride on the Rhine River out of Rudescheim, seeing several old castles along the river. The car ride was a little long at about 1.5 hours each way, and we wish we had walked around Rudescheim a little more. Overall a very nice day!
We enjoyed our time With Henry who organized a special tour for us outside of his normal stomping grounds. We wanted to see Strasbourg and we did with Henry's guidance but we also did get a taste of Henry's forte in a short tour of some Alsace villages.....and we tasted and bought some wine back with us. We had lunch at an obviously popular local restaurant in Strasbourg, which Henry found for us and we thoroughly enjoyed the experience.
TOUR GUIDE RESPONSE: Dear David, Yes, it was a great tour and a lovely day out in beautiful Alsace. It was a pleasure to meet you both. I hope we meet again one day - perhaps in Heidelberg ..... All the best. Yours, Henry.
Linda BaumUnited States
We enjoyed the tour, and Henry's low-key approach, very much. He presented just the right amount of information, and was patient with our questions. It was a delightful day despite the rain!
TOUR GUIDE RESPONSE: Thankyou very much Linda. It was a pleasure to meet you all and I commend your indomitable spirit. Warm yours, Henry.
Howard RosenUnited States
Penny WilsonUnited States
I highly recommend Henry for the Heidelberg Christmas Market tour! Having a Guide who speaks both German and English was wonderfully helpful when we wanted to ask questions of shop keepers and booth owners about their products. I found unique and locally made special purchases that I would have missed without Henry. Also, the Heidelberg Christmas Market is actually held in three locations, each a few minutes' walk away from one another. Henry made sure we saw all three of these!
TOUR GUIDE RESPONSE: Perfect - thank you. Yours, Henry.
Melanie RippentropUnited States
Henry provided a personal tour for me, given I was staying in the area over the weekend while on business travel. Henry did a professional job taking me to the Pfalz, allowing me to enjoy the day. We visited 4 wineries in the area, walked into the vineyards around Deidesheim and had lunch. He speaks fluent English and German, and provided translation through out the day. I would highly recommend Henry for any of his tours!!
TOUR GUIDE RESPONSE: Lovely review - Thankyou Melanie. I very much enjoyed spending time with you and going deeper into the fine wines from Deidesheim. Thankyou for all your generosity throughout the day. All the very best and I hope we meet again and encounter some more 'awesome monsters'..... Warmly yours, Henry.
Tracy PerrelleUnited States
If you are looking for a more intimate view of Heidelberg, this is it. My husband and I were so pleased with Henry and the bike tour to Ladenburg (we had a half day tour due to both of our schedules). We thoroughly enjoyed the bike ride along the river and through the farmlands. Ladenburg was fairy tale'ish, a true gem of Germany. Henry was very knowledgable about the area and provided a nice overview of the City and its people. A simple & slow bike ride: flat w/ beautiful scenery. We highly recommend.
TOUR GUIDE RESPONSE: Dear Tracy, Thankyou for your kind words and positive review. It was a real pleasure to spend the morning with you and Paul. I wish you both all the very best. Warmly Yours, Henry
Thomas ClancyUnited States
Nice, personable guide and we enjoyed his company. Unfortunately the tour itself lacked depth and detail that is found in professional tours conducted by other individuals in Tours by Locals or other tour companies.
TOUR GUIDE RESPONSE: Dear Thomas, I was very sorry to read about your obvious disappointment and dissatisfaction with your Heidelberg and Schwetzingen Tour. It is true that I did not give you a tour of depth and detail.(this was partly due to me misinterpreting how much information you wanted to receive - again my sincere apologies). Yours, Henry.
TOURSBYLOCALS RESPONSE: The customer has been provided with compensation on behalf of the guide for the poor experience.
Theresa LeffelmanUnited States
I had an great tour. Our guide was extremely knowledgeable and gave us the best tour we have ever taken! She did a lot of homework on our requested sites, and was able to provide a tour of a lifetime. It was reflective of WWII in Heidelberg during 1946.
TOUR GUIDE RESPONSE: Thankyou Theresa. I am glad you enjoyed the tour. Yours, Henry.
Bert HarrisUnited States
Henry went the extra mile and made our family's time in the Heidelberg area very special. We would highly recommend Henry.
TOUR GUIDE RESPONSE: Dear Bert, Thankyou for your positive feedback. I am glad to hear you enjoyed it. It was certainly a very special day out tracing your roots in Graben Neudorf. Warm regards to you all. Yours, Henry. Ps: yes, I will find out about the Graben church pictures .........
Jonathan SchroederUnited States
My family was visiting Heidelberg while on holiday we specifically wanted a private tour guide because of a history project that my daughter was working on in school. Henry did a marvelous job of not only customizing the tour to what she needed, but more importantly, he interacted with her specifically, talking to her like a good teacher would a prize pupil, never talking down to her. He was a wonderful host to us and left us with lots of further recommendations to make our visit memorable! Use him!