Traveler Reviews of Private Tours in Segovia-Spain by Tour Guide Susana V. (Guide #8174)


Lourdes Grill

United States
Rating

Tour: #91967, Toledo from Madrid, door to door private tour service., Toledo, Castilla-La Manacha, Spain    view tour
Date: Apr 4/19

Susana V. delivered a fantastic and seamless day tour to Toledo from Madrid. She really brought the history alive and her insider's knowledge of Toledo made us feel like locals too.

Blanca Lopez

Spain
Rating

Tour: #75082, Just Prado Private Tour Skip the Line!, Madrid, Madrid, Spain    view tour
Date: Mar 20/19

Susana was the perfect tour guide for our visit to the Prado Museum. Her good disposition, knowledge and closeness made our visit to the Museum one of the highlights of the day. I have no hesitations in recommending her to anyone that wants to learn and enjoy this fantastic Museum. Susana is TOP

TOUR GUIDE RESPONSE: Blanca, thank you very much for your kind review. It was very interesting to guide a multinational group at the museum. I think we all had fun.

Hilary Dickenson

United Kingdom
Rating

Tour: #379941, Prado and Royal Palace, tickets included private tour skip the line museum, Madrid, Madrid, Spain    view tour
Date: Mar 3/19

We were the first guests of the day in to the Royal Palace and had an amazing tour with so much detail and so much knowledge. If we had visited without a guide we wouldn't have learnt nearly as much and wouldn't have enjoyed it. Susana's level of knowledge is amazing and she made the Palace's history come alive. We then got a taxi to the Prado where Susana weaved us through the crowds with yet more history and art history. Susana made sure we got the most from our visit. Thank you Susana!

TOUR GUIDE RESPONSE: Hillary, Peter... thanks a lot for such a kind review. You deserve the best. I'm so happy you get such a nice memory from our time together. I also enjoyed very much being with you and hope you had a safe trip back home. Kind regards Susana

Andrea Yawman

United States
Rating

Tour: #75049, Prado and Royal Palace private tour, Madrid, Madrid, Spain    view tour
Date: Feb 19/19

We appreciated Susana's prompt communication. Susana has a wealth of information to share. We especially enjoyed seeing the banquet hall at the palace and Susana's method of helping us discover interesting aspects of Las Meninas.

TOUR GUIDE RESPONSE: Dear Andrea, Thank you for your quick visit to Madrid and congratulations for your wondertfamily. You deserve the best Susana

Phillip Klasskin

United States
Rating

Tour: #75082, Just Prado Private Tour Skip the Line!, Madrid, Madrid, Spain    view tour
Date: Feb 15/19

Susana gave us a great tour at the Prado. She focused mainly on Spanish painters, and how style developed over time. Very knowledgeable, she had us look at works in ways we would never have seen them on our own and provided may great insights. Susana is energetic and very fluent in English. Overall we enjoyed our time with her a great deal.

TOUR GUIDE RESPONSE: Thank you very much, Phillip. I'm happy you enjoyed the tour.

Amie Colquhoun

Canada
Rating

Tour: #379941, Prado and Royal Palace, tickets included private tour skip the line museum, Madrid, Madrid, Spain    view tour
Date: Feb 1/19

Susana was SO knowledgeable and so accommodating. You can really tell the difference with someone whose profession is guiding, rather than just someone looking to make a buck from a tourist. She helped us with a travel delay, recommended some great places to go after our tour, but most importantly gave us a 5-star experience in the palace and the museum with her vast knowledge that covered all of our questions about even the most disparate things. Definitely the best guide to see Madrid with!

TOUR GUIDE RESPONSE: You are so very welcome. It was a great pleasure, and as we say in Spain. “Hay que estar a las duras y a las maduras”. For the good and for the bad. Thank you for your insight. Susana

Melissa Zambrana

United States
Rating

Tour: #91967, Toledo from Madrid, door to door private tour service., Toledo, Castilla-La Manacha, Spain    view tour
Date: Jan 7/19

Susana is a great guide. We had an amazing time in Toledo and all because of her. Her vast knowledge and experience made the most of our time in Toledo. It's a beautiful little town that you have to visit, but don't waste your time you need Susana to make to most of it.

TOUR GUIDE RESPONSE: Thanks Melissa for your kind feedback. I wish you all a great year, soecially your daughter with her studies. Let me know if you like the book we talked about the Black Legend. Take care you all

Bill E.

TX, United States
Rating

Tour: #93419, Private Walking Tour Old Madrid Habsburg district, Madrid, Madrid, Spain    view tour
Date: Dec 28/18

This walking tour was a perfect introduction to the sights of Madrid and its beautiful, less travelled streets you may not find without someone who knows the city so well. Susana was a pleasure to work with in setting up a customized tour (this tour plus the Royal Palace/Prado Museum). The day was very well planned and she knew exactly where to go when we requested paella for lunch. Her knowledge of Madrid helped us appreciate everything that we experienced in this beautiful city. We highly recommend her.

TOUR GUIDE RESPONSE: Yees, the paella was great! And the company! It was a great day! Susana

Bill E.

TX, United States
Rating

Tour: #75049, Prado and Royal Palace private tour, Madrid, Madrid, Spain    view tour
Date: Dec 28/18

Susana was a pleasure to work with in setting up a customized tour in Madrid (this tour and a Madrid walking tour). She led a great tour for our family at both the Royal Palace and the Prado Museum. We were able to learn so much from her about each room in the Palace and the key paintings at the Prado, in particular El Greco, Velazquez and Goya. The day was very well planned. Her knowledge of the history of Madrid and Spain helped us appreciate everything that we experienced in this beautiful city.

TOUR GUIDE RESPONSE: Thank you very much Bill, for your nice feedback. I'm happy about learning in a friendly way. Kind regards to your lovely family Susana

Jonathan Kipnis

United States
Rating

Tour: #148516, Madrid Culture and Gastronomy - 6 hours Private Tour, Madrid, Madrid, Spain    view tour
Date: Dec 21/18

Susana was fantastic. I traveled with my daughter and we very much enjoyed the experience. I would highly recommend her to anyone especially for family oriented travels. Importantly, Susana's English is perfect.

Jonathan Kipnis

United States
Rating

Tour: #91967, Toledo from Madrid, door to door private tour service., Toledo, Castilla-La Manacha, Spain    view tour
Date: Dec 20/18

Susana was fantastic. I traveled with my daughter and we very much enjoyed the experience. I would highly recommend her to anyone especially for family oriented travels. Importantly, Susana's English is perfect.

Dabie T.

United States
Rating

Tour: #97646, Segovia, Heart of the Medieval Spain - Private Tour, Segovia, Castilla y León, Spain    view tour
Date: Dec 18/18

Susana is an extremely knowledgeable guide. She goes into great depth on the meanings behind monuments, art work and brings history to life. She is solicitous of her clients and does what she can to make sure the itinerary, places visited (whether sites or restaurants) are tailored to her clients' taste and interests. She is great!

TOUR GUIDE RESPONSE: Dear Dabie, thanks for your kind remarks and a wonderful time together! Happy you enjoyed it. Susana

Dabie T.

United States
Rating

Tour: #91967, Toledo from Madrid, door to door private tour service., Toledo, Castilla-La Manacha, Spain    view tour
Date: Dec 17/18

Susana is an extremely knowledgeable guide. She goes into great depth on the meanings behind monuments, art work and brings history to life. She is solicitous of her clients and does what she can to make sure the itinerary, places visited (whether sites or restaurants) are tailored to her clients' taste and interests. She is great!

TOUR GUIDE RESPONSE: Dear Dabie, thanks for your kind remarks and a wonderful time together! Happy you enjoyed it. Susana

Patti Otero

United States
Rating

Tour: #186296, Toledo express from Madrid - private tour, Toledo, Castilla-La Manacha, Spain    view tour
Date: Nov 25/18

A fantastic tour made more fantastic by Susana V., an extremely knowledgeable, pleasant and considerate guide. Susana, well-versed in the art and architecture of Toledo, made our visit both educational and enjoyable, and at the same time, made sure that the tour was centered on what we wanted to see and explore. On our half-day tour, we saw the Cathedral (amazing!), El Greco Museum (Susana made both the art and building come alive), Chapel of San Tomé and still had time for a great lunch.

TOUR GUIDE RESPONSE: Yees, we had a great time together, and time seemed to stretch for us! I'm happy you keep a good memory from that day!

Gary Field

United States
Rating

Tour: #75049, Prado and Royal Palace private tour, Madrid, Madrid, Spain    view tour
Date: Nov 18/18

We had Susana for our guide of the Royal Palace and the Prado. She did a super job of tailoring the tour to our specifications. She was a wealth of knowledge and trivia. She engaged my two teenage boys and they actually were sorry when the tours ended. She actually taught us to appreciate the works of art on both historical and technical levels. She took the time to show us the same painting from different perspectives revealing hidden depths. Our family recommends her highly!

TOUR GUIDE RESPONSE: Thank you very much, Gary, for your feedback. Happy to hear your kids liked the tour, I liked them too. I wish you the best.

Allan Wolpowitz

Colorado, 80304, United States
Rating

Tour: #176989, Tickets included! Walking and Prado skip the line tour!, Madrid, Madrid, Spain    view tour
Date: Aug 22/18

Susana is just a lovely person. She is a fountain of knowledge. Pleasant, engaging, and dedicated to history and art. Our son hurt his finger catching it in a taxi door and she took us to a pharmacy and got things taken care of using another knowledge of natural remedies - he was ok in a day - a musician that uses his fingers to make a living. She took us on a walking tour in Madrid and a tour through the Prado. It was fantastic!

TOUR GUIDE RESPONSE: Hi Allan and family. Thanks so much for your kind commentaries. It is a good way to get back to work after holidays. I'm so happy your son's finger has improved. More than happy. Take care and have a great time!! Keep me posted! Love Susana

David Sullivan

United States
Rating

Tour: #435521, Prado Museum Tickets Included, Madrid, Madrid, Spain    view tour
Date: Jul 19/18

Susana has a ton of energy and did a fantastic job on our tour of the Prado! My wife and I got so much more out of the experience by having a knowledgeable guide explain the history and stories behind the art.

Katherine Smirniotis

Australia
Rating

Tour: Van for 8 hours Segovia, Madrid, Madrid, Spain
Date: Jul 18/18

Great way to travel to and around Segovia! Oscar, our driver, was wonderful.

Katherine Smirniotis

Australia
Rating

Tour: #97646, Segovia, Heart of the Medieval Spain - Private Tour, Segovia, Castilla y León, Spain    view tour
Date: Jul 18/18

Great tour of Segovia with Susana! She organised everything including private transport and lunch. Extensive knowledge imparted with a sense of humour. Would highly recommend!

TOUR GUIDE RESPONSE: Thank you, Katherine! I had a great time too!

Nicholas A.

United States
Rating

Tour: #75049, Prado and Royal Palace private tour, Madrid, Madrid, Spain    view tour
Date: Jul 17/18

Susan C.

United States
Rating

Tour: #75049, Prado and Royal Palace private tour, Madrid, Madrid, Spain    view tour
Date: Jun 26/18

Susana and her tour was amazing! She clearly has breadth/depth of knowledge of the Palace/Prado. She was very engaging and made special effort to connect/engage with my two children (14 &12). We learned about and saw things that we would not have noticed without Susana. She is also very organized and her English is perfect. We enjoyed her so much we wished the tour was longer :-)! I highly recommend Susana and I will be recommending her to my friends. Thank you Susana

TOUR GUIDE RESPONSE: Thank you very much Susan. Please, send a hug to your daughter. I’m very proud of her. I wish the three of you the very best too!

Joann Cangelosi

United States
Rating

Tour: #186296, Toledo express from Madrid - private tour, Toledo, Castilla-La Manacha, Spain    view tour
Date: Jun 26/18

Susana was very organized and knowledgeable about her subject. She also had a great command of English and was easy to communicate with. Book her tour, you will not be disappointed!

Ross Shideler

United States
Rating

Tour: Highlights of Madrid- Fullday., Madrid, Madrid, Spain
Date: Jun 21/18

Susana is an excellent guide. Truly informative and very helpful. She gave us a great introduction to Madrid and provided both a historical and personal perspective on the city.

Michael Muhlert

United States
Rating

Tour: #75049, Prado and Royal Palace private tour, Madrid, Madrid, Spain    view tour
Date: May 29/18

Michael Muhlert

United States
Rating

Tour: #362102, Madrid a la carte 4 hours, Madrid, Madrid, Spain    view tour
Date: May 28/18

Susana was an excellent guide, both knowledgeable and pleasant. She was flexible with the tour and schedule and was able to sculpt the tour to meet our interests. Highly recommend!

Bryan Payling

United Kingdom
Rating

Tour: #75082, Just Prado Private Tour Skip the Line!, Madrid, Madrid, Spain    view tour
Date: May 21/18

Very entertaining and informative tour of the Prado with Susana. She certainly knows her subject and made our tour of the galleries a much more enjoyable and comprehensive experience than it would have been had we toured without an escort. Highly recommended and well worth the money.

Thomas Ormseth

United States
Rating

Tour: #93419, Old Madrid Private Walking Tour, Madrid, Madrid, Spain    view tour
Date: May 21/18

Susana led an excellent and very informative orientation tour of historic Madrid. She has extensive experience with both the historical Spain and Madrid background as well as life in Madrid today. Susana is very personable, and tweaked the tour to fit our needs and adjusted as the day progressed. Susana speaks fluent English. We would highly recommend Susana for tours in Madrid.

William Glasgow

United States
Rating

Tour: #75049, Prado and Royal Palace private tour, Madrid, Madrid, Spain    view tour
Date: May 10/18

The tour with Susana is like going on a walk with a professor rather than sitting in the classroom. Far more engaging and interesting. She loves sharing her knowledge and her energy keeps you going. Going through the Palace and Prado with her gives you a quick but in depth overview. Cannot imagine doing them without her.

Gregory Smalis

United States
Rating

Tour: #176989, Tickets included! Walking and Prado skip the line tour!, Madrid, Madrid, Spain    view tour
Date: May 2/18

Susana is a terrific guide. She is punctual, pleasant and highly knowledgable of Madrid. The tour exceeded our expectations in every respect.

James L.

Naples, FL, United States
Rating

Tour: #75082, Just Prado Private Tour Skip the Line!, Madrid, Madrid, Spain    view tour
Date: Apr 24/18

Susana wasn't great, she was AWESOME! So much knowledge and enthusiasm. We have never learned so much or had so much fun in a museum. Her backstories behind the works of art added exponentially to our visit. There were huge lines to get in, but not for us! She navigated the museum in such a way that we were never bothered by crowds. Susana is so happy - puts you in a good mood just being around her. And so kind - my folks have mobility issues and she spent much extra time at no cost. 10 Stars!

TOUR GUIDE RESPONSE: Hi guys!! thanks for your rating. Main thing is we all enjoyed our time together, and that your parents had such a good time. It really gave me great pleasure to see how we unveiled the secrets of many of the paintings before their eyes, and that shine... I thank you for a great experience

Eileen O.

Ireland
Rating

Tour: #75082, Just Prado Private Tour Skip the Line!, Madrid, Madrid, Spain    view tour
Date: Apr 17/18

Susana first asked what we wanted from the tour and then gave our group of mature art history students a fascinating introduction to the Prado concentrating on Spanish art and its historical context as requested. She is knowledgeable, entertaining and funny, the time flew and we learnt so much. Highly recommended.

TOUR GUIDE RESPONSE: Dear Eileen, I am happy to read that you all enjoyed the tour. I also enjoyed working for such an interesting group of art students. I had a great time too!

Diane Duncan

United States
Rating

Tour: #97646, Segovia, Heart of the Medieval Spain - Private Tour, Segovia, Castilla y León, Spain    view tour
Date: Apr 14/18

Susana was fabulous! She assisted us with transportation details (booked train and bus). This cannot be underestimated as navigating the rail/bus system in a froreign country proved difficult for us. The tour itself was informative, lively and interesting! She was consummately professional and boy did she know her stuff! She got us into a great restaurant with no reservation so we would have time to sample the local delicacies and we were able to see so much in so little time! A great day! TY!

TOUR GUIDE RESPONSE: Dear Diane, we made it!! That's important, and the kids had a good time too! So, perfect plan. I hope you had a great time during the rest of your trip. Say hello

Diana Sutton

Colombia
Rating

Tour: A day in Toledo Private Tour, Toledo, Castilla-La Manacha, Spain
Date: Apr 11/18

Susana was simply amazing! Very knowledgeable and experienced! Would 100% recommend!

TOUR GUIDE RESPONSE: Hi Diana! Thank you for the recommendation. I'm glad to know that all of you kept a good memory of that wonderful day.

John B.

United States
Rating

Tour: #75049, Prado and Royal Palace private tour, Madrid, Madrid, Spain    view tour
Date: Mar 30/18

Susana is a walking encyclopedia! She is a true local and very enthusiastic. We enjoyed our tour with her and she goes the extra mile to make it special. She got us to the Royal Palace early and we were able to enjoy it for a while without the huge crowds. She knows all the in and outs and uses it to her clients advantage. We can recommend her without hesitation.

TOUR GUIDE RESPONSE: Thank you, John!!

Pedro Pena

United States
Rating

Tour: #148516, Madrid Culture and Gastronomy - Private Tour, Madrid, Madrid, Spain    view tour
Date: Mar 22/18

Susana is very knowledgeable about the Madrid she made us fell like family you will not be disappointed. I recomend her 100%.

TOUR GUIDE RESPONSE: Thanks!!��

Amy Pedersen

United States
Rating

Tour: #378937, Madrid by night, Madrid, Madrid, Spain    view tour
Date: Mar 17/18

Susana was a friendly, knowledgeable and fun hostess to tour Madrid by night. She showed our family of 4 the sights while teaching us the history, architecture, and politics of Spain. She was great at teaching all the the ages of our group (tween - adult). Thank you Susana for a wonderful introduction to Spain. I hope we get to come back!

TOUR GUIDE RESPONSE: Yeeess, Please. Come back! I'm happy that even though you stayed just one night, we did the job, but there is so much more to do over here! Say hello to everybody!

Shawn Doyle

Grand Rapids, MICHIGAN, United States
Rating

Tour: #91967, Toledo from Madrid, door to door private tour service., Toledo, Castilla-La Manacha, Spain    view tour
Date: Mar 5/18

The three of us had a delightful day! Susanna has so much knowledge about Toledo and explains it all so well. Susana was very easy to talk to and flexible. One of our members needed wheelchair assistance and Susanna made it all so natural and easy! She went above and beyond. She even helped us organize our train tickets for the next day!

TOUR GUIDE RESPONSE: Dear Shawn, it was a pleasure to take you around and to know that you keep a good memory!!

Kenneth Gordon

United States
Rating

Tour: #75049, Prado and Royal Palace private tour, Madrid, Madrid, Spain    view tour
Date: Mar 3/18

The trip through the Royal Palace and Prado with Susana was like having a private art history course. She was extremely knowledgeable and kept us enthralled despite our jet lag. We left with a much greater appreciation of the history of art in Spain and its culture while enjoying our time thoroughly. Thank you Susana.

TOUR GUIDE RESPONSE: Thanks Kenneth!!! Say hello to your lovely family

John Michaels

United States
Rating

Tour: #91967, Toledo from Madrid, door to door private tour service., Toledo, Castilla-La Manacha, Spain    view tour
Date: Feb 16/18

Susana made our experience in Toledo everything that we hoped it would be. The fact that we were the first visitors admitted to the Cathedral and there was no one there but us for a few minutes, says everything about the way Susana operates her tours. We took our photos of the Cathedral with no people in them and then started the historical part of the Cathedral tour. It could not have been more perfect. We learned a lot and we have great photos. What more can you ask for?

TOUR GUIDE RESPONSE: Dear John, it is so good to hear from you. I just came from another Toledo tour! Thank you very much for your kind words, it helps to go on when I notice that the hard work keeps you and other visitors satisfied. I hope you enjoyed the rest of your holiday as much as you did here.

Claudia R.

United States
Rating

Tour: #148516, Madrid Culture and Gastronomy - Private Tour, Madrid, Madrid, Spain    view tour
Date: Jan 14/18

What a fabulous tour guide!! Two "senior" couples from US spent two days touring with Susana. We can't say enough about her organization, her knowledge, and her great sense of humor. What a GREAT experience. We feel SO knowledgeable about Madrid. We met Susana at the Royal Palace and began our incredible day. We saw all the highlights of this beautiful city we were expecting to see and even MORE! BOOK THIS TOUR! You won't regret it!

Claudia R.

United States
Rating

Tour: #91967, Toledo from Madrid, door to door private tour service., Toledo, Castilla-La Manacha, Spain    view tour
Date: Jan 13/18

What a fabulous tour guide!! Two "senior" couples from US spent two days touring with Susana. We can't say enough about her organization, her knowledge, and her great sense of humor. Accompanied by Susana, we took the train to Toledo, toured Toledo and returned to Madrid. What a GREAT experience. We feel SO knowledgeable about Toledo. We even had a bit of rain, but with Susana's great sense of humor, it didn't even matter! BOOK THIS TOUR! You won't regret it!

Pamela Sloan

United States
Rating

Tour: #93419, Old Madrid Private Walking Tour, Madrid, Madrid, Spain    view tour
Date: Nov 22/17

Susana's tour was exactly as promised. Our group went from age 16 to early 60s, with 30s in between. To a person we recommend a walk through Madrid with Susana. We learned about Madrid's history, architecture, people and food. We learned practical tips that served us well for the rest of our stay. Most important, we had a great time!

Margaret Ristorcelli

United States
Rating

Tour: #93419, Old Madrid Private Walking Tour, Madrid, Madrid, Spain    view tour
Date: Nov 15/17

Susana showed us a great combination of historic and modern Madrid on our tour. She's personable and enthusiastic. She obviously loves Madrid and is good at conveying her knowledge of this beautiful city. We recommend Susana for some Madrid insight.

TOUR GUIDE RESPONSE: Margaret... it was a great satisfaction to take care of you both, and that we finally made it after all. At least you made the most of your time in Madrid,... but remember, you need to come back to see the rest. The stopover was a good way to give you an introduction, but there is so much more to discover! I'll be waiting for you. ;-) Susana V.

George S.

Boca Raton, FL, United States
Rating

Tour: #97646, Segovia, Heart of the Medieval Spain - Private Tour, Segovia, Castilla y León, Spain    view tour
Date: Nov 8/17

Susan was fantastic. Her knowledge of history, her sense of humor, her ability to go with the flow and tailor the tour to our requirements were terrific. It's like we stepped back in history and were reliving the development of Segovia. I would definitely give Susan 5 plus stars for an excellent job. Her knowledge of Spanish history is unsurpassed!!!

TOUR GUIDE RESPONSE: Dear George, I finally get a minute to thank you for your nice words. It's really pleasing to know that you had a great experience. Not less than what you deserve. I'll keep an eye on your news!

Stuart Wilensky

United States
Rating

Tour: #91967, Toledo from Madrid, by van, door to door private tour service., Toledo, Castilla-La Manacha, Spain    view tour
Date: Nov 7/17

Susana gave me and my wife a private day tour of Toledo, Spain. Her knowledge and enthusiasm are amazing! This was one of the most interesting and informative tours we have ever had. We enjoyed every minute. We will definitely be calling Susana again for our next trip to Spain.

TOUR GUIDE RESPONSE: Thank you Stuart. True, we all had a great time together. It is very satisfying to see that visitors, like you, go back home with the sensation that holidays have been worth it! And that the guided tour contributed a little bit to that positive satisfaction. That's when I tell myself... it's worth it. You're on the right track... Thanks

Steven Goldberg

United States
Rating

Tour: #75049, Prado Museum and Royal Palace private tour, Madrid, Madrid, Spain    view tour
Date: Oct 30/17

Susanna took us on Monday October 28 to the Royal Palace and El Prado in Madrid. She is an outstanding guide. She was especially knowledgeable about the intersection of art and history as reflected in both of these iconic buildings. We learned a great deal from her plus she was very effective with one of our attendees who was unable to walk. Susanna arranged for a change in the meeting point to be closer to the Royal Palace and she made sure that we had a wheelchair available for use.

TOUR GUIDE RESPONSE: Thank you, Steven. I’m happy you all had a great experience. I think we all had it. Say hello to the others. Love ❤️ Susana

Steven Menaker

United States
Rating

Tour: #97646, Segovia, Heart of the Medieval Spain by Train - Private Tour, Segovia, Castilla y León, Spain    view tour
Date: Oct 26/17

TOURSBYLOCALS RESPONSE: ToursByLocals is committed to quality customer experiences and takes all feedback seriously. We appreciate any learning opportunity to improve the quality of tour experiences. We have, as always, attempted to clarify with our customer why this tour experience appears to have fallen below our normal high standards.

Marc Brown

United States
Rating

Tour: Madrid 4 hour private tour, Madrid, Madrid, Spain
Date: Oct 23/17

Very informative, enjoyable tour. Susana was knowledgeable, personable, and passionate about her city and country. She pointed out things we never would have seen or put into context otherwise. Highly recommended!

TOUR GUIDE RESPONSE: Thank you Marc! Happy to hear you had an enjoyable experience. Remember, there is much more to do around here! Give us a call when you come back!

Mark Keenan

United States
Rating

Tour: #186404, Royal Madrid. The Origins, Madrid, Madrid, Spain    view tour
Date: Oct 18/17

Susana was great! We had already seen the palace so she changed the tour on the fly and we had a wonderful time.

TOUR GUIDE RESPONSE: Thank you, Mark. I'm so happy we all had a good time... and a good laugh!! Have a great holiday!

Brenda Root

United States
Rating

Tour: #75049, Prado Museum and Royal Palace private tour, Madrid, Madrid, Spain    view tour
Date: Sep 27/17

The Palace and Prada tour on 9/27/17 was definitely a 5 star tour. Susana was terrific: an expert in Spanish history and art history. She made so much information simple to understand and appreciate. We would have spent our 4 four days with her but she was booked. Would go with her anywhere and feel comfortable knowing an expert is in charge. Thank you, Brenda and Bob

TOUR GUIDE RESPONSE: Brenda, Bob, it was great to have you so thrilled during the tour. It is also an hasta nour to be aporeciated by two professors!! That is a real booster!! Thank you and take care!!

TOURSBYLOCALS RESPONSE: ToursByLocals is committed to quality customer experiences and takes all feedback seriously. We appreciate any learning opportunity to improve the quality of tour experiences. We have, as always, attempted to clarify with our customer why this tour experience appears to have fallen below our normal high standards.

David Skinner

United States
Rating

Tour: #186296, Toledo express from Madrid - private tour, Toledo, Castilla-La Manacha, Spain    view tour
Date: Sep 27/17

Susana is a superb guide, and has a passion for her country and a heart that shares that passion with her clients. We worked with Susana for both a "City Layover" tour of Madrid, and for the "Toledo Express" visit to the Cathedral and other important sites in Toledo. She was always on time, prepared and in the case of the Toledo Express tour, handled all train and admission tickets. After booking the tours, communication was excellent. She is an exceptional guide (& person), and I highly recommend her.

TOUR GUIDE RESPONSE: What can I say,... I really had a good time too!! It was fun!! Thanks!!!!!��

Martha Kline

United States
Rating

Tour: #362102, Madrid a la carte, Madrid, Madrid, Spain    view tour
Date: Sep 26/17

Charles Miller

Dallas, TX, United States
Rating

Tour: #75049, Prado Museum and Royal Palace private tour, Madrid, Madrid, Spain    view tour
Date: Sep 18/17

This is a great tour to mix Spanish history and the monarchs in the Royal Palace and the art in the Prado Museum.Susana was able to get us into the Royal Palace early and it was like having the Palace all to ourselves. She had purchased skip the line tickets for us at the Prado so we could get in and enjoy and marvel all the great art and how it tied back to what we discussed in the Palace. Susana was a great host, extremely knowledgable of the history and this tour is a must if you are in Madrid.

TOUR GUIDE RESPONSE: Dear Charles. Thank you, thank you, thank you. I loved it seeing the thrill in your eyes. Si happy you loved it too!!

David B.

United States
Rating

Tour: #75049, Prado Museum and Royal Palace private tour, Madrid, Madrid, Spain    view tour
Date: Sep 15/17

Susana was an excellent tour guide. She was extremely knowledgeable about history and art and took extra time at the end of the tour to answer our questions. I would highly recommend her and would have her again as a guide.

TOUR GUIDE RESPONSE: Thank you, David

Olga Howell

United States
Rating

Tour: #75049, Prado Museum and Royal Palace private tour, Madrid, Madrid, Spain    view tour
Date: Sep 13/17

TOURSBYLOCALS RESPONSE: ToursByLocals is committed to quality customer experiences and takes all feedback seriously. We appreciate any learning opportunity to improve the quality of tour experiences. We have, as always, attempted to clarify with our customer why this tour experience appears to have fallen below our normal high standards.

Steven Gerbsman

United States
Rating

Tour: #91967, Toledo from Madrid, door to door private tour service., Toledo, Castilla-La Manacha, Spain    view tour
Date: Sep 4/17

5 stars- Susana took us to Toledo - very knowledgeable, personable and took care of everything. She picked out a fantastic place for lunch. Highly, highly recommend Susana as a guide/friend in Madrid.

Steven Gerbsman

United States
Rating

Tour: #93419, Old Madrid Private Walking Tour, Madrid, Madrid, Spain    view tour
Date: Sep 3/17

Susana was one of the best guides we ever had. Knowledgeable, personable, conscientious and all around a very enjoyable person to spend time with in Madrid. ***** 5 star rating

Diane Horton

Canada
Rating

Tour: #75080, Prado Museum + Reina Sofía Museum Highlights - Private Tour, Madrid, Madrid, Spain    view tour
Date: Jul 31/17

Susana was the perfect guide for our group of two women and four teenagers - the perfect amount of enthusiasm and factual information to keep us all engaged at the Prado and Reina Sofia. We appreciated the process she used to bring us through the history behind the paintings we saw, from the Renaissance and its relevance through to the most Modern paintings we saw. Thank you for an excellent afternoon together.

TOUR GUIDE RESPONSE: Hi, Diane. I think you know I was also a pleasure for me to keep you entertained all along. Thanks for the nice review and say hello to everybody. Love Susana

Mark Levin

Australia
Rating

Tour: #186296, Toledo express from Madrid - private tour, Toledo, Castilla-La Manacha, Spain    view tour
Date: Jun 23/17

Very good guide. Very personable.

Sue Kuhnert

United States
Rating

Tour: #75082, Just Prado Private Tour Skip the Line! Saturday, Madrid, Madrid, Spain    view tour
Date: Jun 17/17

Susana is truly an outstanding guide who adjusts her tour to fit the group. We had our grand children ranging in ages 13 - 6. She from the beginning brought the kids into the tour with questions and they all responded! This was a learning experience for all. Our high complements to what was one of the best tours we have had in France and Spain!

Natalia Alarcon

United States
Rating

Tour: Madrid 4 hour private tour, Madrid, Madrid, Spain
Date: Jun 15/17

We had an amazing morning with Susana. Very knowledgeable and excellent engaging our children. We highly recommend her. Great experience!

Jeffrey Sykes

United States
Rating

Tour: #91967, Toledo from Madrid, door to door private tour service., Toledo, Castilla-La Manacha, Spain    view tour
Date: Jun 9/17

Jeffrey Sykes

United States
Rating

Tour: Royal Palace Madrid, Madrid, Madrid, Spain
Date: Jun 6/17

Neil Markowitz

United States
Rating

Tour: #75082, Just Prado Private Tour Skip the Line!, Madrid, Madrid, Spain    view tour
Date: Jun 3/17

A great guide to provide a timeline history of religious art from the earliest examples at the Prado to more contemporary painters. We were provided with an extremely helpful overview and saw key highlights at the Museum which forever changed our way of looking at painting. Susana is a wonderful guide for the Prado, especially if you don't have a huge art history background.

Neil Markowitz

United States
Rating

Tour: #176989, Madrid walking private tour and Prado skip the line!, Madrid, Madrid, Spain    view tour
Date: Jun 2/17

Overall a good tour with Susana giving us something of an overview of the history of the City. Wish we had learned more about the architecture and overall growth of the City over time in Madrid. Lots of walking and long standing rather than a more natural 'flow' to the tour.

Elli Dake

United States
Rating

Tour: #176989, Madrid walking private tour and Prado skip the line!, Madrid, Madrid, Spain    view tour
Date: May 29/17

Susana was fantastic. She is very knowledgable about Madrid and the amazing architecture. Her tour of the Prado was excellent and tied in with the history of the region. We enjoyed our morning with her very much.

Lawrence Burnat

United States
Rating

Tour: #91967, Toledo from Madrid, door to door private tour service., Madrid, Madrid, Spain    view tour
Date: May 26/17

Susana was very personable and incredibly knowledgeable. Great tour great guide. Toledo is a must see. Highly recommended.

Nancy Rowe

United States
Rating

Tour: #91967, Toledo from Madrid, door to door private tour service., Madrid, Madrid, Spain    view tour
Date: May 25/17

Susana made our trip by train from Seville very easy, and the time we spent with her was filled with her astounding knowledge of political, religious, and art history--all which she consolidated into the best tutorial of Spanish culture. Her attentiveness to our needs was gratifying. I highly recommend her as a top-notch tour guide.

Beat Stalder

Switzerland
Rating

Tour: #148516, Madrid Culture and Gastronomy - Private Tour, Madrid, Madrid, Spain    view tour
Date: May 22/17

Wir waren eine Reisegruppe aus fünf Personen aus der Schweiz im Alter von 30 bis 70 Jahre - Anpassung der Sehenswürdigkeiten nach unseren Bedürfnissen - sehr gute Erklärungen in deutscher Sprache zu den besuchten Orten - Volle Zufriedenheit!

James Glenn Snodgrass

United States
Rating

Tour: #186296, Toledo express from Madrid - private tour, Madrid, Madrid, Spain    view tour
Date: May 5/17

Susana was great for our Toledo day! She made meeting her in the Train Station easy by sending pictures of the meeting place. She was extremely knowledgeable about everything - she made movement from train to cab to sights to cab to train easy. She asked what we thought about the tour length, and we all (6 70+-year-olds) agreed that it was just right. She was so easy to understand and very easy to get to know. We recommend her to all.

Cathy Jannetta

United States
Rating

Tour: #91967, Toledo from Madrid, door to door private tour service., Madrid, Madrid, Spain    view tour
Date: May 4/17

We had a wonderful tour of Toledo with Susanna. She had the timing down perfectly. We took high speed train with tickets she had arranged for us and arrived to Chapel before all the huge tour busses and crowds. She had us take pictures first when no body else was around and then started tour after so we could really listen and learn. She guided us around Toledo and let us decide what and when we wanted to do things. Susanna is wonderful and a wealth of information. Highly recommended

John Ziegler

United States
Rating

Tour: #75049, Prado Museum and Royal Palace private tour, Madrid, Madrid, Spain    view tour
Date: Apr 17/17

Susana provided us with a most informative and enjoyable tour of the Royal Palace. It was one of the most impressive palaces we have visited in Europe. She is most knowledgeable in the history of Spain which provided an interesting lens through which we appreciated so much of the art at the Prado. She was most accommodating and we thoroughly enjoyed our tour with her.

Shashishekuar Palekar

United States
Rating

Tour: #176989, Madrid walking private tour and Prado skip the line!, Madrid, Madrid, Spain    view tour
Date: Apr 14/17

Very knowledgeable,passionate about her work,entertaining and flexible. Brought the heritage of Madrid to life. Susana helped with choice of restaurants,guided us with shopping,cultural and religious events. Thanks to you Susana we had the most wonderful time of our life. Beena and Shekhar Palekar NY,NY.

Shashishekuar Palekar

United States
Rating

Tour: #91967, Toledo from Madrid, door to door by car., Madrid, Madrid, Spain    view tour
Date: Apr 13/17

Very knowledgeable,entertaining,multilingual,with such a passion for her occupation,so kind and flexible is Susana. Toledo is referred to as the old capital of Spain.Susana brought the history of the Spanish empire to life,explained the architecture and art It was an amazing tour. Thank you Susana. Beena and Shekhar Palekar NY,NY.

David Felton

United States
Rating

Tour: #75049, Prado Museum and Thyssen private tour, Madrid, Madrid, Spain    view tour
Date: Apr 11/17

Very knowledgeable and friendly; presented an organized format to view the great Spanish artists Velazques & Goya at the Prado andthe marvelous collection at the Thysen; excellent tour. Thank you Susanna. Hi to Alba.

Cathy Fagen

United States
Rating

Tour: #176989, Madrid walking tour and Prado skip the line!, Madrid, Madrid, Spain    view tour
Date: Apr 10/17

Thank you! We enjoyed walking Madrid, the Prada and the Palace so much more because of your explanations and the unbelievable knowledge you shared with us. All five of us thought you were really good. We learned things in an unexpected and fun way. We have three teenagers ((13- 15- 18). They thanked me for hiring you. They enjoyed what you brought to our tour, and made it much more interesting and enjoyable for all of us. As a side note: we reserved two tours so it was a full day, yet went by fast.

TOUR GUIDE RESPONSE: Dear Cathy, thank you for your nice comments. I also enjoyed you very much! Sorry I didn't respond before, the season has been ever so busy! Send my regards to your family!!

Cathy Fagen

United States
Rating

Tour: #75049, Prado Museum and Royal Palace private tour, Madrid, Madrid, Spain    view tour
Date: Apr 10/17

Thank you! We enjoyed the Prada and the Palace so much more because of your explanations and the unbelievable knowledge you shared with us. All five of us thought you were really good. We learned things in an unexpected and fun way. We have three teenagers ((13- 15- 18). They thanked me for hiring you. They enjoyed what you brought to our tour, and made it much more interesting and enjoyable for all of us. As a side note: we reserved two tours so it was a full day, yet went by fast.

Mary S.

United States
Rating

Tour: #75082, Just Prado Private Tour Skip the Line!, Madrid, Madrid, Spain    view tour
Date: Mar 29/17

Susana's explanation of important works of art was also a walk through Spanish history. Not only was she thorough, her emotional connection was evident. As to logistics, she made sure we knew the time and meeting point, she was prompt, prepared and welcoming. We could not have been more pleased!!

TOUR GUIDE RESPONSE: Thank you Mary!! I am so happy you are satisfied!! I hope you'll make the most of it.

Pamela Reuter

United States
Rating

Tour: Segovia - From Madrid with car - Private Tour, Segovia, Castilla y León, Spain
Date: Mar 18/17

Susana was very personable and knowledgable about Segovia and especially our interest in Jewish heritage in the area. We enjoyed the candid conversations we had about topics that many consider too difficult to discuss. We enjoyed spending the day with her and Daniel our driver and appreciate all the ground we covered. It was a great day and I've recommended to friends already. Thank you Susana.

TOUR GUIDE RESPONSE: Dear Pamela, so sweet of you. I also enjoyed being with you. Thank you for being part of my experience. We learn all the time. Thanks!!!

Sara Bell

United States
Rating

Tour: #91967, Toledo from Madrid, door to door private tour service., Madrid, Madrid, Spain    view tour
Date: Mar 17/17

Susan was wonderful and I highly recommend booking her if you want a fabulous, well planned day filled with fun facts. She is very personable and accommodating. I had a couple of places on my list to see and Susan fit them into the tour with out a problem. She was punctual and provided clear directions where to meet and what was expected. Visiting the cathedral was awesome as Susan knew how to get us the best pictures away from the crowds. The lunch and shopping places were spot on!

TOUR GUIDE RESPONSE: Thank you Sara for your nice remarks. I'm happy to know you will keep a good memory from us. i hope to see you soon!

Ladan Alavi

Rancho Santa Fe, CA, United States
Rating

Tour: #93419, Old Madrid Private Walking Tour, Madrid, Madrid, Spain    view tour
Date: Mar 2/17

Susana is a terrific guide who truly cares about the visitor's experience. She is easy going and flexible. She works hard to attend to the wishes of travelers and is truly knowledgeable about her city.

Yaron Eliav

United States
Rating

Tour: #97752, Monastery of El Escorial from Madrid - Private Car, El Escorial, Madrid, Spain    view tour
Date: Feb 25/17

We want to praise Susana for a customized tour of the El Escorial Palace that she gave to our team from the University of Michigan (USA). Susana understood the needs of our project very well, kept us focused, and showed a deep knowledge of the history of any Spanish subject. She showed us the essence of Spain in a fascinating and meticulous way within the limited amount of time we had on our hands.

TOUR GUIDE RESPONSE: Thank you very much for your kind comment, Yaron. It makes me very happy to have cooperated with such an interesting project for this important University. I wish you a great success with it!

Eileen Healy

Gibraltar
Rating

Tour: All Madrid sightseeing Tour, Madrid, Madrid, Spain
Date: Feb 22/17

Well organized with a variety of tourist sites shown

Franklin Trapp

United States
Rating

Tour: #75082, Just Prado Private Tour Skip the Line!, Madrid, Madrid, Spain    view tour
Date: Nov 30/16

Susana knows the Prado! I couldn't imagine touring the Prado with anyone else. With ease, she showed us many highlights of the museum and more. Her knowledge of art and history is spectacular. We learned and enjoyed ourselves at the same time. Make sure to book a tour with Susana!

TOUR GUIDE RESPONSE: Thanks Franklin! It was easy with you. When visitors enjoy what they're doing, it is so much easier for the guide! Love Susana

Brad Fischer

United States
Rating

Tour: #75049, Prado Museum and Royal Palace private tour, Madrid, Madrid, Spain    view tour
Date: Nov 23/16

Susan gave us a very informative tour of both the Royal Palace and Prado. She did a great job of accommodating all 3 generations in our family on the tour. Her local knowledge of Madrid and especially those two sites is great. One of the highlights of our trip! We highly recommend Susan. Thank you!!

Suzanne Rostan

United States
Rating

Tour: #93419, Old Madrid Private Walking Tour, Madrid, Madrid, Spain    view tour
Date: Oct 24/16

Judith Simsovits

United States
Rating

Tour: #75049, Prado Museum and Royal Palace private tour, Madrid, Madrid, Spain    view tour
Date: Oct 17/16

Susana was AMAZING. We loved her and we highly recommend her to anyone going to Madrid. She was extremely detailed and informative and guided us expertly through the Royal Palace. She then took us to the Prado Museum where she continued the guiding based on the history of the royals. She showed us the paintings in a chronological order, so it followed the history. She then told us what we could see on our own, after a much-needed rest break.

Ross Lanzafame

United States
Rating

Tour: #91967, Toledo from Madrid, door to door private tour service., Toledo, Castilla-La Manacha, Spain    view tour
Date: Oct 14/16

Susana was superb. We had a fantastic day with her, touring Toledo. She is so knowledgeable about the city and its history. Plus, she knew precisely where to be an when, in order to avoid the crowds. That made it feel like we were the only tourists in Toledo, and as a result our photos are outstanding memories. I most highly recommend Susana.

TOUR GUIDE RESPONSE: We made it! It would have been imposible without your help. Take care!

Mary Alison Hughes

Canada
Rating

Tour: 2 days in Madrid, Madrid, Madrid, Spain
Date: Oct 10/16

We spent a delightful and very busy day with Susana who is extremely knowledgeable and lots of fun. She has a great sense of humour and drama which helped to make the history of both the Royal Palace and the Prado come alive. She was very accommodating when illness forced us to consolidate our original two day tour into one day. She made sure that we saw as much as possible given the time restrictions and still enjoy a lovely lunch and manageable pace. We highly recommend Susana.

Sarah Yort

United States
Rating

Tour: #176989, Bourbon Madrid walking tour and Prado skip the line, tickets included! SARAH YORT, Madrid, Madrid, Spain    view tour
Date: Sep 27/16

Sarah Yort

United States
Rating

Tour: #75049, Old Madrid Walking Tour + Royal Palace Sarah YORT, Madrid, Madrid, Spain    view tour
Date: Sep 26/16

Mallory Haggart

United States
Rating

Tour: #176989, Madrid walking tour and Prado skip the line!, Madrid, Madrid, Spain    view tour
Date: Sep 22/16

Great tour by Susana. She tailors her tours to your knowledge of Spain and its history. She tied it all together with a tour of the Prado. We were able to put names to the places we saw. Learned about the Spanish Masters and their painting techniques. Very, very interesting and I would recommend her to anyone wanting a personalized tour of Madrid.

Prudence Parrish

Australia
Rating

Tour: #75082, Just Prado Private Tour Skip the Line!, Madrid, Madrid, Spain    view tour
Date: Sep 14/16

Susana was a wonderful and very informative guide.We were most impressed by her knowledge of the artworks of this great museum.She was courteous and made our visit an extremely pleasant and interesting one.

TOUR GUIDE RESPONSE: Thank You, Prudence. It was a pleasure to guide you both through this wonderful collection.

Nirav Rana

United States
Rating

Tour: #75080, Prado Museum + Reina Sofía Museum Highlights - Private Tour, Madrid, Madrid, Spain    view tour
Date: Jul 29/16

excellent tour guide!

TOUR GUIDE RESPONSE: Excellent travellers!!

Michael Dubetz

United States
Rating

Tour: #75080, Prado Museum + Reina Sofía Museum Highlights - Private Tour, Madrid, Madrid, Spain    view tour
Date: Jul 28/16

Susana was excellent--friendly, knowledgeable, and a great teacher. We had asked her to focus on several masterpieces. She led us to several paintings and other artists in order to build background knowledge before we saw the requested paintings. This enhanced our learning!! She also engaged our group by asking for our opinions and our perceptions. Our tours at the Prado and Reina Sofia were unforgettable. My only regret is that we didn't schedule more time with Susana at the museums.

TOUR GUIDE RESPONSE: Thank you for your nice words, Michael. I am at the end of my holidays now and read your very nice review. I'm happy!!

Paul Dougherty

United States
Rating

Tour: #91967, Toledo Windmills of Consuegra from Madrid, door to door private service., Madrid, Madrid, Spain    view tour
Date: Jul 6/16

Susana was an excellent tour guide. She was very nice and knowledgeable. I highly recommend her.

TOUR GUIDE RESPONSE: Thank you Paul. Thanks for sharing. Susana

Michael Eves

Switzerland
Rating

Tour: #93419, Old Madrid Private Walking Tour, Madrid, Madrid, Spain    view tour
Date: Jun 30/16

Very knowledgable and very friendly. Very flexible on what we wanted to see and do.

TOUR GUIDE RESPONSE: Thank you, Michael.

Sheryl Koehn

United States
Rating

Tour: #75080, Prado Museum + Reina Sofía Museum Highlights - Private Tour, Madrid, Madrid, Spain    view tour
Date: Jun 22/16

Susana was an excellent private guide for our Prado and Reina Sofia tour. I was travelling with my college age daughter and we both felt we learned a great deal about Spanish Art and culture. Susana is very knowledgeable and was able to communicate her knowledge in a very relatable way. I highly recommend using her for any tour that she leads.

TOUR GUIDE RESPONSE: Dear Sheryl. Thanks so much for your positive feedback. I am so happy to know that you felt it was worth it investing that time in the guided tour! These museums are actually quite unique. It's great that you both loved them.

John Banks

United States
Rating

Tour: #75082, Just Prado Private Tour Skip the Line!, Madrid, Madrid, Spain    view tour
Date: Jun 14/16

Susana was very good I would recommend her for the Prado tour John B

TOUR GUIDE RESPONSE: Thank you, John. I hope you had an interesting debate over lunch! ;-)

Sara Epstein

United States
Rating

Tour: #91967, Toledo from Madrid, door to door private tour service., Toledo, Castilla-La Manacha, Spain    view tour
Date: Jun 7/16

Knowledgeable about local area, enjoyable tour, made the most of the available time. Highly recommend, and would use in the future.

TOUR GUIDE RESPONSE: Thanks a lot for your nice comments Sara. I wish you a wonderful holiday exploring our beautiful country. Good luck!